Customer Service Representative Jobs in Greenfield, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
link Adecco Staffing is working with apany in Greenfield and we are seeking a Customer Service Representative!...
- Amherst, MA (19 miles from Greenfield, MA)
- 2 days ago
- Amherst, MA (19 miles from Greenfield, MA)
- 2 days ago
AMHERST Customer Assistant ll JOB SUMMARY: As a member of the Customer Service Team, the Customer Assistant II performs a full range of complex procedural accounting and clerical duties associated...
- Northampton, MA (20 miles from Greenfield, MA)
- 3 days ago
- Northampton, MA (20 miles from Greenfield, MA)
- 3 days ago
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Customer Service Representative
- Athol, MA (21 miles from Greenfield, MA)
- 4 days ago
- Athol, MA (21 miles from Greenfield, MA)
- 4 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
CUSTOMER SERVICE Staffing Now Amherst
- Amherst, MA (19 miles from Greenfield, MA)
- 4 days ago
- Amherst, MA (19 miles from Greenfield, MA)
- 4 days ago
CUSTOMER SERVICE Staffing Now Amherst, MA (Onsite) Contract to Hire Job Details We are seeking a highly motivated and organized Customer Service Representative to join a growing property management...
- Hadley, MA (19 miles from Greenfield, MA)
- 5 days ago
- Hadley, MA (19 miles from Greenfield, MA)
- 5 days ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time
- Hadley, MA (19 miles from Greenfield, MA)
- 6 days ago
- Hadley, MA (19 miles from Greenfield, MA)
- 6 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
- Easthampton, MA (24 miles from Greenfield, MA)
- 9 days ago
- Easthampton, MA (24 miles from Greenfield, MA)
- 9 days ago
Service Representative Location: Easthampton Office Position Summary: Provides superior customer service to customers while placing an emphasis on relationship building....
Customer Service Rep Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that...
- Athol, MA (21 miles from Greenfield, MA)
- 15 days ago
- Athol, MA (21 miles from Greenfield, MA)
- 15 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 433506 Address: USA-MA-Athol-150 New Athol Road Store Code: Store 08385 Management (7248526) Hannaford Supermarkets started out as a...
- Easthampton, MA (24 miles from Greenfield, MA)
- 18 days ago
- Easthampton, MA (24 miles from Greenfield, MA)
- 18 days ago
Overview: Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and...
Customer Service Associate Team Leader (Front End Support Assistant Manager)
- Williamsburg, MA (16 miles from Greenfield, MA)
- 18 days ago
- Williamsburg, MA (16 miles from Greenfield, MA)
- 18 days ago
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...
Customer Service Associate - Temporary
- Brattleboro, VT (16 miles from Greenfield, MA)
- 18 days ago
- Brattleboro, VT (16 miles from Greenfield, MA)
- 18 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Bernardston, MA (4 miles from Greenfield, MA)
- 19 days ago
- Bernardston, MA (4 miles from Greenfield, MA)
- 19 days ago
Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring...
- Northampton, MA (20 miles from Greenfield, MA)
- 19 days ago
- Northampton, MA (20 miles from Greenfield, MA)
- 19 days ago
EASTHAMPTON Customer Service Shift Leader Full-time 35-40 hours. Requires open availability, including evenings and weekends. Status: Reports to Customer Service Manager Pay Level: IV, non-exempt....
Demographic Data for Greenfield, MA
Moving to Greenfield, MA? Find some basic demographic data about Greenfield, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Greenfield, MA
Highest Education Level
Customer Service Representatives in Greenfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »