Customer Service Representative Jobs in Greenfield, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 32 Jobs

Customer Service Representative

  • Greenfield, MA
  • 1 day ago
  • Greenfield, MA
  • 1 day ago

link Adecco Staffing is working with apany in Greenfield and we are seeking a Customer Service Representative!...

Customer Assistant

  • Amherst, MA (19 miles from Greenfield, MA)
  • 2 days ago
  • Amherst, MA (19 miles from Greenfield, MA)
  • 2 days ago

AMHERST Customer Assistant ll JOB SUMMARY: As a member of the Customer Service Team, the Customer Assistant II performs a full range of complex procedural accounting and clerical duties associated...

Customer Advocate

  • Northampton, MA (20 miles from Greenfield, MA)
  • 3 days ago
  • Northampton, MA (20 miles from Greenfield, MA)
  • 3 days ago

Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...

Customer Service Representative

  • Athol, MA (21 miles from Greenfield, MA)
  • 4 days ago
  • Athol, MA (21 miles from Greenfield, MA)
  • 4 days ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

CUSTOMER SERVICE Staffing Now Amherst

  • Amherst, MA (19 miles from Greenfield, MA)
  • 4 days ago
  • Amherst, MA (19 miles from Greenfield, MA)
  • 4 days ago

CUSTOMER SERVICE Staffing Now Amherst, MA (Onsite) Contract to Hire Job Details We are seeking a highly motivated and organized Customer Service Representative to join a growing property management...

Customer Service/Sales

  • Hadley, MA (19 miles from Greenfield, MA)
  • 5 days ago
  • Hadley, MA (19 miles from Greenfield, MA)
  • 5 days ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Full Time

  • Hadley, MA (19 miles from Greenfield, MA)
  • 6 days ago
  • Hadley, MA (19 miles from Greenfield, MA)
  • 6 days ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Customer Service Specialist

  • Easthampton, MA (24 miles from Greenfield, MA)
  • 9 days ago
  • Easthampton, MA (24 miles from Greenfield, MA)
  • 9 days ago

Service Representative Location: Easthampton Office Position Summary: Provides superior customer service to customers while placing an emphasis on relationship building....

Customer Service Rep

  • Greenfield, MA
  • 9 days ago
  • Greenfield, MA
  • 9 days ago

Customer Service Rep Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that...

PT Sales Associate Cashier

  • Athol, MA (21 miles from Greenfield, MA)
  • 15 days ago
  • Athol, MA (21 miles from Greenfield, MA)
  • 15 days ago

Category/Area of Expertise: Retail Operations Job Requisition: 433506 Address: USA-MA-Athol-150 New Athol Road Store Code: Store 08385 Management (7248526) Hannaford Supermarkets started out as a...

Customer Care Representative

  • Easthampton, MA (24 miles from Greenfield, MA)
  • 18 days ago
  • Easthampton, MA (24 miles from Greenfield, MA)
  • 18 days ago

Overview: Responsible for maintaining in-depth knowledge regarding a wide array of bank products, services, regulations and data processing to provide support to customers, branch personnel and...

Customer Service Associate Team Leader (Front End Support Assistant Manager)

  • Williamsburg, MA (16 miles from Greenfield, MA)
  • 18 days ago
  • Williamsburg, MA (16 miles from Greenfield, MA)
  • 18 days ago

Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads...

Customer Service Associate - Temporary

  • Brattleboro, VT (16 miles from Greenfield, MA)
  • 18 days ago
  • Brattleboro, VT (16 miles from Greenfield, MA)
  • 18 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Bernardston, MA (4 miles from Greenfield, MA)
  • 19 days ago
  • Bernardston, MA (4 miles from Greenfield, MA)
  • 19 days ago

Join Our Team - Find Your Future! At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring...

Customer Service Shift Leader

  • Northampton, MA (20 miles from Greenfield, MA)
  • 19 days ago
  • Northampton, MA (20 miles from Greenfield, MA)
  • 19 days ago

EASTHAMPTON Customer Service Shift Leader Full-time 35-40 hours. Requires open availability, including evenings and weekends. Status: Reports to Customer Service Manager Pay Level: IV, non-exempt....

Demographic Data for Greenfield, MA

Moving to Greenfield, MA? Find some basic demographic data about Greenfield, MA below.


Local
National
18,042
535
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

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Salary for Customer Service Representative Jobs in Greenfield, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Greenfield, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Greenfield, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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