Customer Service Representative Jobs in Gardner, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 60 Jobs

Customer Service Representative

  • Gardner, MA
  • 8 hours ago
  • Gardner, MA
  • 8 hours ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service/Sales

  • Leominster, MA (11 miles from Gardner, MA)
  • 1 day ago
  • Leominster, MA (11 miles from Gardner, MA)
  • 1 day ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Member Service Representative, Worcester Shrewsbury St, Part Time, Onsite

  • Worcester, MA (24 miles from Gardner, MA)
  • 1 day ago
  • Worcester, MA (24 miles from Gardner, MA)
  • 1 day ago

Schedule Wed 8:30 am-5:30 pm, Thurs & Fri Alternating 8:30 am-5:30pm or 10:30am-7:30 pm, & every Sat 8:30 am-3:30 pm What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and...

PT Sales Associate Cashier

  • Gardner, MA
  • 1 day ago
  • Gardner, MA
  • 1 day ago

Category/Area of Expertise: Retail Operations Job Requisition: 440855 Address: USA-MA-Gardner-21 Timpany Boulevard Store Code: Store 08019 Front End (5151612) Hannaford Supermarkets started out as...

Retail Customer Service Team Member-8

  • Leominster, MA (11 miles from Gardner, MA)
  • 2 days ago
  • Leominster, MA (11 miles from Gardner, MA)
  • 2 days ago

Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....

Customer Service Representative

  • West Boylston, MA (19 miles from Gardner, MA)
  • 3 days ago
  • West Boylston, MA (19 miles from Gardner, MA)
  • 3 days ago

We are now looking for a qualified Customer Service Representative to assist in the organization, management, and communication of customer requirements....

Customer Service Rep/Pizza Maker (Hudson) - Starting at $14 per hour

  • Hollis, NH (23 miles from Gardner, MA)
  • 3 days ago
  • Hollis, NH (23 miles from Gardner, MA)
  • 3 days ago

Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...

Customer Service Rep/Pizza Maker (Milford) - Starting at $14 per hour

  • Brookline, NH (19 miles from Gardner, MA)
  • 3 days ago
  • Brookline, NH (19 miles from Gardner, MA)
  • 3 days ago

Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...

Customer Service Rep/Pizza Maker (S. Nashua) - Starting at $14 per hour

  • Hollis, NH (23 miles from Gardner, MA)
  • 4 days ago
  • Hollis, NH (23 miles from Gardner, MA)
  • 4 days ago

Our business is growing as our fan base increases! Domino's Pizza is looking for customer service experts/pizza makers for our growing team. We need teammates who are adaptable, self-motivated,...

Customer Support Specialist

  • Milford, NH (22 miles from Gardner, MA)
  • 4 days ago
  • Milford, NH (22 miles from Gardner, MA)
  • 4 days ago

Are you a motivated individual seeking a new and exciting opportunity? Do you want to work in a supportive environment with room to grow? Do you want great pay and benefits while also having a...

Customer Service Associate

  • Milford, NH (22 miles from Gardner, MA)
  • 5 days ago
  • Milford, NH (22 miles from Gardner, MA)
  • 5 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Account Representative

  • Worcester, MA (24 miles from Gardner, MA)
  • 5 days ago
  • Worcester, MA (24 miles from Gardner, MA)
  • 5 days ago

Ready to do your best work? Interested in a minimum starting hourly rate of $16.62 per hour - $19.55 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Customer Service Rep

  • Worcester, MA (24 miles from Gardner, MA)
  • 6 days ago
  • Worcester, MA (24 miles from Gardner, MA)
  • 6 days ago

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to...

Retail Store Specialist (Customer Service/ Merchandising) - Part time

  • Leominster, MA (11 miles from Gardner, MA)
  • 6 days ago
  • Leominster, MA (11 miles from Gardner, MA)
  • 6 days ago

Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $16.00-$17.25 hour and is...

Customer Support Representative - Smithfield

  • Leicester, MA (24 miles from Gardner, MA)
  • 8 days ago
  • Leicester, MA (24 miles from Gardner, MA)
  • 8 days ago

Do you genuinely enjoy making a difference in the lives of others? If you answered yes and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as...

Demographic Data for Gardner, MA

Moving to Gardner, MA? Find some basic demographic data about Gardner, MA below.


Local
National
21,577
410
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Gardner, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Gardner, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Gardner, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »