Customer Service Representative Jobs in Franklin, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Franklin, MA)
- 9 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (18 miles from Franklin, MA)
- 9 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service & Retail Front Desk Associate - Store#385 - 108 East Main Street
- Milford, MA (7 miles from Franklin, MA)
- 1 hour ago
- Milford, MA (7 miles from Franklin, MA)
- 1 hour ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Retail Customer Service Associate Full Time
- Hudson, MA (21 miles from Franklin, MA)
- 2 hours ago
- Hudson, MA (21 miles from Franklin, MA)
- 2 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Pharmacy Customer Service Associate
- Holbrook, MA (21 miles from Franklin, MA)
- 3 hours ago
- Holbrook, MA (21 miles from Franklin, MA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Milford, MA (7 miles from Franklin, MA)
- 3 hours ago
- Milford, MA (7 miles from Franklin, MA)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Whitman, MA (24 miles from Franklin, MA)
- 6 hours ago
- Whitman, MA (24 miles from Franklin, MA)
- 6 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Norwood, MA (12 miles from Franklin, MA)
- 7 hours ago
- Norwood, MA (12 miles from Franklin, MA)
- 7 hours ago
Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and...
Healthcare Customer Service Representative
- Stoughton, MA (15 miles from Franklin, MA)
- 10 hours ago
- Stoughton, MA (15 miles from Franklin, MA)
- 10 hours ago
workweek) Position Type: In-office Our client is seeking for six (6) Customer Service Representatives (CSRs) to join our Consumer Relations team in a temp-to-perm capacity....
Customer Service Representative (Part-Time)-1
- Natick, MA (14 miles from Franklin, MA)
- 12 hours ago
- Natick, MA (14 miles from Franklin, MA)
- 12 hours ago
Location: 834 Worcester St, Natick, Massachusetts 01760 United States of America Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a...
Retail Store Specialist (Customer Service/Merchandising) - Part time
- East Bridgewater, MA (24 miles from Franklin, MA)
- 16 hours ago
- East Bridgewater, MA (24 miles from Franklin, MA)
- 16 hours ago
Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $16.00 to $17.25 per hour. Compensation for this opportunity is based on candidate experience...
Delivery Station Customer Service Associate, DSL
- Canton, MA (16 miles from Franklin, MA)
- 20 hours ago
- Canton, MA (16 miles from Franklin, MA)
- 20 hours ago
At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...
Medical Screener - Reception Technician (Customer Service)
- Johnston, RI (18 miles from Franklin, MA)
- 1 day ago
- Johnston, RI (18 miles from Franklin, MA)
- 1 day ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Sr. Specialist, Customer Service
- East Providence, RI (19 miles from Franklin, MA)
- 1 day ago
- East Providence, RI (19 miles from Franklin, MA)
- 1 day ago
Sr. Specialist, Customer ServiceEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Acts as first point of contact for consumer and small- to medium-sized...
- East Providence, RI (19 miles from Franklin, MA)
- 1 day ago
- East Providence, RI (19 miles from Franklin, MA)
- 1 day ago
Client Support RepresentativeEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Client Service Representative position plays a vital role in delivering a...
Customer Account Representative
- Brockton, MA (18 miles from Franklin, MA)
- 1 day ago
- Brockton, MA (18 miles from Franklin, MA)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $17.34 per hour - $20.40 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Franklin, MA
Highest Education Level
Customer Service Representatives in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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