Customer Service Representative Jobs in Franklin, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 235 Jobs
TJocelyne Counseling and Consulting Clinic

Client Service Representative

We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...

Customer Service & Retail Front Desk Associate - Store#385 - 108 East Main Street

  • Milford, MA (7 miles from Franklin, MA)
  • 1 hour ago
  • Milford, MA (7 miles from Franklin, MA)
  • 1 hour ago

Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...

Retail Customer Service Associate Full Time

  • Hudson, MA (21 miles from Franklin, MA)
  • 2 hours ago
  • Hudson, MA (21 miles from Franklin, MA)
  • 2 hours ago

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...

Pharmacy Customer Service Associate

  • Holbrook, MA (21 miles from Franklin, MA)
  • 3 hours ago
  • Holbrook, MA (21 miles from Franklin, MA)
  • 3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Associate - Temporary

  • Milford, MA (7 miles from Franklin, MA)
  • 3 hours ago
  • Milford, MA (7 miles from Franklin, MA)
  • 3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative

  • Whitman, MA (24 miles from Franklin, MA)
  • 6 hours ago
  • Whitman, MA (24 miles from Franklin, MA)
  • 6 hours ago

.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....

Customer Service Associate

  • Norwood, MA (12 miles from Franklin, MA)
  • 7 hours ago
  • Norwood, MA (12 miles from Franklin, MA)
  • 7 hours ago

Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and...

Healthcare Customer Service Representative

  • Stoughton, MA (15 miles from Franklin, MA)
  • 10 hours ago
  • Stoughton, MA (15 miles from Franklin, MA)
  • 10 hours ago

workweek) Position Type: In-office Our client is seeking for six (6) Customer Service Representatives (CSRs) to join our Consumer Relations team in a temp-to-perm capacity....

Customer Service Representative (Part-Time)-1

  • Natick, MA (14 miles from Franklin, MA)
  • 12 hours ago
  • Natick, MA (14 miles from Franklin, MA)
  • 12 hours ago

Location: 834 Worcester St, Natick, Massachusetts 01760 United States of America Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a...

Retail Store Specialist (Customer Service/Merchandising) - Part time

  • East Bridgewater, MA (24 miles from Franklin, MA)
  • 16 hours ago
  • East Bridgewater, MA (24 miles from Franklin, MA)
  • 16 hours ago

Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $16.00 to $17.25 per hour. Compensation for this opportunity is based on candidate experience...

Delivery Station Customer Service Associate, DSL

  • Canton, MA (16 miles from Franklin, MA)
  • 20 hours ago
  • Canton, MA (16 miles from Franklin, MA)
  • 20 hours ago

At Amazon, our mission is to be Earths most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand...

Medical Screener - Reception Technician (Customer Service)

  • Johnston, RI (18 miles from Franklin, MA)
  • 1 day ago
  • Johnston, RI (18 miles from Franklin, MA)
  • 1 day ago

The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...

Sr. Specialist, Customer Service

  • East Providence, RI (19 miles from Franklin, MA)
  • 1 day ago
  • East Providence, RI (19 miles from Franklin, MA)
  • 1 day ago

Sr. Specialist, Customer ServiceEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Acts as first point of contact for consumer and small- to medium-sized...

Client Support Representative

  • East Providence, RI (19 miles from Franklin, MA)
  • 1 day ago
  • East Providence, RI (19 miles from Franklin, MA)
  • 1 day ago

Client Support RepresentativeEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Client Service Representative position plays a vital role in delivering a...

Customer Account Representative

  • Brockton, MA (18 miles from Franklin, MA)
  • 1 day ago
  • Brockton, MA (18 miles from Franklin, MA)
  • 1 day ago

Ready to do your best work? Interested in a minimum starting hourly rate of $17.34 per hour - $20.40 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...

Demographic Data for Franklin, MA

Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.


Local
National
33,261
857
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

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Salary for Customer Service Representative Jobs in Franklin, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Franklin, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Franklin, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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