Customer Service Representative Jobs in Fall River, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Fall River, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Fall River, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Bilingual Customer Service Specialist (Spanish)
- East Providence, RI (14 miles from Fall River, MA)
- 23 days ago
- East Providence, RI (14 miles from Fall River, MA)
- 23 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Retail Customer Service Associate Part Time
- Seekonk, MA (13 miles from Fall River, MA)
- 8 hours ago
- Seekonk, MA (13 miles from Fall River, MA)
- 8 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Service Rep(03924) - 3383 Mendon Rd
- Cumberland, RI (22 miles from Fall River, MA)
- moments ago
- Cumberland, RI (22 miles from Fall River, MA)
- moments ago
Company Description Job Description We're searching for qualified CSRs with people skills and personality. This can be your main gig, your hobby, or a supplemental job. Some job duties include...
- Providence, RI (16 miles from Fall River, MA)
- moments ago
- Providence, RI (16 miles from Fall River, MA)
- moments ago
Class Definition GENERAL STATEMENT OF DUTIES: Within the Department of Human Services, to perform a variety of clerical duties, including but not limited to: producing digital copies of documents,...
Customer Service & E-Commerce Supervisor - Full Time
- Providence, RI (16 miles from Fall River, MA)
- moments ago
- Providence, RI (16 miles from Fall River, MA)
- moments ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Remote Customer Service Representative
- Warwick, RI (18 miles from Fall River, MA)
- 8 hours ago
- Warwick, RI (18 miles from Fall River, MA)
- 8 hours ago
Prior Call Center experience is highly preferred. High School diploma, GED, some college experience, trade, or professional certification....
Remote Work- Smithfield, RI (24 miles from Fall River, MA)
- 21 hours ago
- Smithfield, RI (24 miles from Fall River, MA)
- 21 hours ago
ABOUT: People helping people. That's what a credit union, and in particular Navigant Credit Union, is all about. Our mission is to improve the financial well-being of the families, businesses, and...
- Newport, RI (20 miles from Fall River, MA)
- 21 hours ago
- Newport, RI (20 miles from Fall River, MA)
- 21 hours ago
Job Classification: Customer Service Representatives Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations...
Bilingual Customer Account Representative
- Pawtucket, RI (17 miles from Fall River, MA)
- 1 day ago
- Pawtucket, RI (17 miles from Fall River, MA)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.90 per hour - $18.70 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Retail Store Specialist (Customer Service/ Merchandising) - Part Time
- Foxboro, MA (23 miles from Fall River, MA)
- 1 day ago
- Foxboro, MA (23 miles from Fall River, MA)
- 1 day ago
Company Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center...
Customer Service and Engagement Lead
- Pawtucket, RI (17 miles from Fall River, MA)
- 1 day ago
- Pawtucket, RI (17 miles from Fall River, MA)
- 1 day ago
SUMMARY The Customer Service and Engagement Lead is responsible for engagement and customer service initiatives that enhance the health center's performance. This position will be fully...
Savers / Value Village Careers - Customer Service Associate
- East Providence, RI (14 miles from Fall River, MA)
- 1 day ago
- East Providence, RI (14 miles from Fall River, MA)
- 1 day ago
Description Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing,...
Call Center Customer Support Specialist (part-time seasonal)
- Bristol, RI (9 miles from Fall River, MA)
- 1 day ago
- Bristol, RI (9 miles from Fall River, MA)
- 1 day ago
Job Type Temporary Description Who We Are: The TotalBoat brand was established in Bristol, Rhode Island in 2012 as a line of marine-grade products for boaters. It has since grown to include a full...
Remote Work- Warwick, RI (18 miles from Fall River, MA)
- 1 day ago
- Warwick, RI (18 miles from Fall River, MA)
- 1 day ago
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and...
Demographic Data for Fall River, MA
Moving to Fall River, MA? Find some basic demographic data about Fall River, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Fall River, MA
Highest Education Level
Customer Service Representatives in Fall River, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »