Customer Service Representative Jobs in Fall River, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Fall River, MA)
- 9 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (24 miles from Fall River, MA)
- 9 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative - PT
- Warwick, RI (18 miles from Fall River, MA)
- 11 days ago
- Warwick, RI (18 miles from Fall River, MA)
- 11 days ago
$15.75/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Service Representative
- Somerset, MA (3 miles from Fall River, MA)
- 7 hours ago
- Somerset, MA (3 miles from Fall River, MA)
- 7 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Client Services Representative
- Newport, RI (20 miles from Fall River, MA)
- 12 hours ago
- Newport, RI (20 miles from Fall River, MA)
- 12 hours ago
Client Services Administrator Title: Client Services Administrator Location: Hertfordshire, United Kingdom (Hybrid/ Remote ) Salary: 32,000 - 35,000 (Depending on Experience) + achievable monthly...
Retail Store Specialist (Customer Service/Merchandising) - Part time
- East Bridgewater, MA (22 miles from Fall River, MA)
- 16 hours ago
- East Bridgewater, MA (22 miles from Fall River, MA)
- 16 hours ago
Join our team! All associates receive a 30% discount! The compensation range for this opportunity is $16.00 to $17.25 per hour. Compensation for this opportunity is based on candidate experience...
Medical Screener - Reception Technician (Customer Service)
- Johnston, RI (22 miles from Fall River, MA)
- 1 day ago
- Johnston, RI (22 miles from Fall River, MA)
- 1 day ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Sr. Specialist, Customer Service
- East Providence, RI (14 miles from Fall River, MA)
- 1 day ago
- East Providence, RI (14 miles from Fall River, MA)
- 1 day ago
Sr. Specialist, Customer ServiceEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Acts as first point of contact for consumer and small- to medium-sized...
- East Providence, RI (14 miles from Fall River, MA)
- 1 day ago
- East Providence, RI (14 miles from Fall River, MA)
- 1 day ago
Client Support RepresentativeEast Providence, United States of America WHAT YOU WILL BE DOING USA Job Family Description: Client Service Representative position plays a vital role in delivering a...
Pharmacy Customer Service Associate
- Taunton, MA (12 miles from Fall River, MA)
- 1 day ago
- Taunton, MA (12 miles from Fall River, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Account Representative
- Brockton, MA (24 miles from Fall River, MA)
- 1 day ago
- Brockton, MA (24 miles from Fall River, MA)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $17.34 per hour - $20.40 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service - Donor Support Technician
- Warwick, RI (18 miles from Fall River, MA)
- 1 day ago
- Warwick, RI (18 miles from Fall River, MA)
- 1 day ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
- Bridgewater, MA (17 miles from Fall River, MA)
- 1 day ago
- Bridgewater, MA (17 miles from Fall River, MA)
- 1 day ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service Representative (remote)
- Providence, RI (16 miles from Fall River, MA)
- 1 day ago
- Providence, RI (16 miles from Fall River, MA)
- 1 day ago
CUSTOMER SERVICE REPRESENTATIVE (remote)** This is a remote position open to any qualified applicant in the United States....
Remote WorkCustomer Support Specialist I (Dhs)
- Providence, RI (18 miles from Fall River, MA)
- 1 day ago
- Providence, RI (18 miles from Fall River, MA)
- 1 day ago
Class Definition G ENERAL STATEMENT OF DUTIES : To be responsible for the operation of a Department of Human Services (DHS) central telephone console or similar device and, as agency receptionist,...
Demographic Data for Fall River, MA
Moving to Fall River, MA? Find some basic demographic data about Fall River, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Fall River, MA
Highest Education Level
Customer Service Representatives in Fall River, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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