Customer Service Representative Jobs in Dedham, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (13 miles from Dedham, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (13 miles from Dedham, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative - UniFirst
- Boston, MA (9 miles from Dedham, MA)
- 4 days ago
- Boston, MA (9 miles from Dedham, MA)
- 4 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative - FT
- Boston, MA (9 miles from Dedham, MA)
- 3 days ago
- Boston, MA (9 miles from Dedham, MA)
- 3 days ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Customer Account Representative
- Brockton, MA (13 miles from Dedham, MA)
- 1 hour ago
- Brockton, MA (13 miles from Dedham, MA)
- 1 hour ago
Ready to do your best work? Interested in a minimum starting hourly rate of $17.34 per hour - $20.40 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Part Time Customer Service Instant Return Representative
- Boston, MA (9 miles from Dedham, MA)
- 1 hour ago
- Boston, MA (9 miles from Dedham, MA)
- 1 hour ago
The Part Time Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued...
Customer Service Instant Return Representative
- Boston, MA (9 miles from Dedham, MA)
- 2 hours ago
- Boston, MA (9 miles from Dedham, MA)
- 2 hours ago
The Customer Service Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to...
- Boston, MA (9 miles from Dedham, MA)
- 3 hours ago
- Boston, MA (9 miles from Dedham, MA)
- 3 hours ago
Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a...
- Natick, MA (9 miles from Dedham, MA)
- 6 hours ago
- Natick, MA (9 miles from Dedham, MA)
- 6 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
Customer Service/Sales ($16.00 an hour)
- Marlborough, MA (20 miles from Dedham, MA)
- 6 hours ago
- Marlborough, MA (20 miles from Dedham, MA)
- 6 hours ago
**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
- Arlington, MA (11 miles from Dedham, MA)
- 6 hours ago
- Arlington, MA (11 miles from Dedham, MA)
- 6 hours ago
We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is...
Customer Service Rep - Patient Accounts, 40 hours, Days
- Milford, MA (18 miles from Dedham, MA)
- 9 hours ago
- Milford, MA (18 miles from Dedham, MA)
- 9 hours ago
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Schedule...
Healthcare Customer Service Advisor
- Bedford, MA (18 miles from Dedham, MA)
- 11 hours ago
- Bedford, MA (18 miles from Dedham, MA)
- 11 hours ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03718) - 775 Eastern Ave
- Malden, MA (14 miles from Dedham, MA)
- 11 hours ago
- Malden, MA (14 miles from Dedham, MA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03715) - 199 Mystic Avenue
- Medford, MA (11 miles from Dedham, MA)
- 11 hours ago
- Medford, MA (11 miles from Dedham, MA)
- 11 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03750) - 223 Quincy Ave
- Quincy, MA (8 miles from Dedham, MA)
- 11 hours ago
- Quincy, MA (8 miles from Dedham, MA)
- 11 hours ago
Company Description Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You...
Demographic Data for Dedham, MA
Moving to Dedham, MA? Find some basic demographic data about Dedham, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dedham, MA
Highest Education Level
Customer Service Representatives in Dedham, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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