Customer Service Representative Jobs in Concord, MA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 299 Jobs
Lowell Rd Veterinary Center

Veterinary Customer Service Representative

Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...

Apple Specialist - Retail Customer Service and Sales - (Seasonal)

  • Nashua, NH (19 miles from Concord, MA)
  • 4 days ago
  • Nashua, NH (19 miles from Concord, MA)
  • 4 days ago

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared...

Customer Service Representative - UniFirst

  • Boston, MA (16 miles from Concord, MA)
  • 3 days ago
  • Boston, MA (16 miles from Concord, MA)
  • 3 days ago

UniFirst is seeking a dedicated Customer Service Representative to join our team....

Customer Service Representative - FT

  • Boston, MA (16 miles from Concord, MA)
  • 3 days ago
  • Boston, MA (16 miles from Concord, MA)
  • 3 days ago

$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...

Healthcare Customer Service Advisor

  • Bedford, MA (5 miles from Concord, MA)
  • moments ago
  • Bedford, MA (5 miles from Concord, MA)
  • moments ago

You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....

Remote Work

Customer Service Rep(03718) - 775 Eastern Ave

  • Malden, MA (15 miles from Concord, MA)
  • moments ago
  • Malden, MA (15 miles from Concord, MA)
  • moments ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(03715) - 199 Mystic Avenue

  • Medford, MA (13 miles from Concord, MA)
  • 1 hour ago
  • Medford, MA (13 miles from Concord, MA)
  • 1 hour ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(03750) - 223 Quincy Ave

  • Quincy, MA (23 miles from Concord, MA)
  • 1 hour ago
  • Quincy, MA (23 miles from Concord, MA)
  • 1 hour ago

Company Description Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You...

Customer Service Rep(03771) - 77 Mammoth Rd.

  • Lowell, MA (13 miles from Concord, MA)
  • 1 hour ago
  • Lowell, MA (13 miles from Concord, MA)
  • 1 hour ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(03758) - 707 Western Ave.

  • Lynn, MA (21 miles from Concord, MA)
  • 1 hour ago
  • Lynn, MA (21 miles from Concord, MA)
  • 1 hour ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(03786) - 54 Main St

  • Marlborough, MA (12 miles from Concord, MA)
  • 1 hour ago
  • Marlborough, MA (12 miles from Concord, MA)
  • 1 hour ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...

Customer Service Specialist

  • Nashua, NH (19 miles from Concord, MA)
  • 1 hour ago
  • Nashua, NH (19 miles from Concord, MA)
  • 1 hour ago

Are you ready to make a meaningful impact on the environment and the community? Pennichuck invites you to join its dynamic team dedicated to delivering high-quality potable water to southern and...

FT Customer Service Leader

  • Pelham, NH (19 miles from Concord, MA)
  • 1 hour ago
  • Pelham, NH (19 miles from Concord, MA)
  • 1 hour ago

Category/Area of Expertise: Retail Operations Job Requisition: 440852 Address: USA-NH-Pelham-150 Bridge Street Store Code: Store 08015 Management (7240342) Hannaford Supermarkets started out as a...

Customer Service Rep (Contract)

  • North Andover, MA (20 miles from Concord, MA)
  • 15 hours ago
  • North Andover, MA (20 miles from Concord, MA)
  • 15 hours ago

As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues....

Retail Customer Service Team Member-8

  • Leominster, MA (21 miles from Concord, MA)
  • 15 hours ago
  • Leominster, MA (21 miles from Concord, MA)
  • 15 hours ago

Store - WOR-LEOMINSTER, MADeliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....

Demographic Data for Concord, MA

Moving to Concord, MA? Find some basic demographic data about Concord, MA below.

Local
National
18,545
781
Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Concord, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Concord, MA offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Concord, MA
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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