Customer Service Representative Jobs in Charlestown, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (20 miles from Charlestown, MA)
- 7 days ago
- TJocelyne Counseling and Consulting Clinic
- Brockton, MA (20 miles from Charlestown, MA)
- 7 days ago
We are currently seeking a dedicated and compassionate Client Service Representative to join our team at the community mental health clinic in Brockton, Massachusetts. As a valued member of our...
Customer Service Representative - UniFirst
- Boston, MA (1 mile from Charlestown, MA)
- 3 days ago
- Boston, MA (1 mile from Charlestown, MA)
- 3 days ago
UniFirst is seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative - FT
- Boston, MA (1 mile from Charlestown, MA)
- 3 days ago
- Boston, MA (1 mile from Charlestown, MA)
- 3 days ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Healthcare Customer Service Advisor
- Bedford, MA (13 miles from Charlestown, MA)
- 1 hour ago
- Bedford, MA (13 miles from Charlestown, MA)
- 1 hour ago
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner....
Remote WorkCustomer Service Rep(03718) - 775 Eastern Ave
- Malden, MA (3 miles from Charlestown, MA)
- 1 hour ago
- Malden, MA (3 miles from Charlestown, MA)
- 1 hour ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03715) - 199 Mystic Avenue
- Medford, MA (3 miles from Charlestown, MA)
- 1 hour ago
- Medford, MA (3 miles from Charlestown, MA)
- 1 hour ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03750) - 223 Quincy Ave
- Quincy, MA (9 miles from Charlestown, MA)
- 1 hour ago
- Quincy, MA (9 miles from Charlestown, MA)
- 1 hour ago
Company Description Job Description Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You...
Customer Service Rep(03771) - 77 Mammoth Rd.
- Lowell, MA (22 miles from Charlestown, MA)
- 1 hour ago
- Lowell, MA (22 miles from Charlestown, MA)
- 1 hour ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03758) - 707 Western Ave.
- Lynn, MA (8 miles from Charlestown, MA)
- 1 hour ago
- Lynn, MA (8 miles from Charlestown, MA)
- 1 hour ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(03782) - 43 Beckford St
- Beverly, MA (16 miles from Charlestown, MA)
- 1 hour ago
- Beverly, MA (16 miles from Charlestown, MA)
- 1 hour ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Customer Service Rep(03786) - 54 Main St
- Marlborough, MA (24 miles from Charlestown, MA)
- 1 hour ago
- Marlborough, MA (24 miles from Charlestown, MA)
- 1 hour ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Qualifications Additional Information...
Customer Service Representative A
- Hanover, MA (20 miles from Charlestown, MA)
- 9 hours ago
- Hanover, MA (20 miles from Charlestown, MA)
- 9 hours ago
Benefits: 401(k) matching Bonus based on performance Competitive salary Fast-paced local office of a Home-Improvement Franchise has an opening for a part-time Customer Service Representative....
Customer Service Rep (Contract)
- North Andover, MA (20 miles from Charlestown, MA)
- 15 hours ago
- North Andover, MA (20 miles from Charlestown, MA)
- 15 hours ago
As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues....
Amazon Locker+ Customer Service Associate
- Hingham, MA (16 miles from Charlestown, MA)
- 17 hours ago
- Hingham, MA (16 miles from Charlestown, MA)
- 17 hours ago
Amazon Locker+ Customer Returns Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Customer Service Representative
- Dracut, MA (24 miles from Charlestown, MA)
- 18 hours ago
- Dracut, MA (24 miles from Charlestown, MA)
- 18 hours ago
Customer Service Representative "CSR" Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance...
Demographic Data for Charlestown, MA
Moving to Charlestown, MA? Find some basic demographic data about Charlestown, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Charlestown, MA
Highest Education Level
Customer Service Representatives in Charlestown, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »