Customer Service Representative Jobs in Burlington, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Wegmans
- Chestnut Hill, MA (13 miles from Burlington, MA)
- 16 days ago
- Chestnut Hill, MA (13 miles from Burlington, MA)
- 16 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Chestnut Hill, MA Address: 200 Boylston Street Pay: $18 -...
In Person Full TimeCustomer Service Representative
- Racetrac Petroleum, Inc.
- Framingham, MA (17 miles from Burlington, MA)
- 2 hours ago
- Framingham, MA (17 miles from Burlington, MA)
- 2 hours ago
The Senior Customer Service Representative handles daily interaction with internal and external customers, assistance with consumer inquiries and disputes, the maintenance of internal databases, and...
In Person- VCA Animal Hospital
- Wakefield, MA (7 miles from Burlington, MA)
- 3 hours ago
- Wakefield, MA (7 miles from Burlington, MA)
- 3 hours ago
Veterinary Client Service Representative VCA Wakefield Animal Hospital - located just 15 minutes north of Boston and 20 minutes south of New Hampshire - is seeking a client service professional to...
In PersonCustomer Experience Representative
- BRUNT Workwear
- North Reading, MA (7 miles from Burlington, MA)
- 3 hours ago
- North Reading, MA (7 miles from Burlington, MA)
- 3 hours ago
We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn...
In Person- WHOLE FOODS MARKET
- Andover, MA (10 miles from Burlington, MA)
- 16 hours ago
- Andover, MA (10 miles from Burlington, MA)
- 16 hours ago
DUTIES: Models and delivers outstanding customer service. Sets and achieves the highest standards of retail execution. Works with Team Leader to achieve cost, margin, expense and labor targets....
In PersonPart Time Customer Service Representative
- Mr. Handyman
- Peabody, MA (11 miles from Burlington, MA)
- 16 hours ago
- Peabody, MA (11 miles from Burlington, MA)
- 16 hours ago
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman were growing our team so we can continue to be one of the most...
In Person Part TimeFront Desk - Member service representative
- Fyzical
- Nashua, NH (20 miles from Burlington, MA)
- 21 hours ago
- Nashua, NH (20 miles from Burlington, MA)
- 21 hours ago
Reports to: Manager Requirements: Fluent in English Proficient reading and writing skills Computer Skills Special Skills: Strong customer service skills Responsibilities: Membership Sales Greet...
In PersonCustomer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)
- SaviLinx
- Lawrence, MA (13 miles from Burlington, MA)
- 22 hours ago
- Lawrence, MA (13 miles from Burlington, MA)
- 22 hours ago
JOB TITLE: Customer Service Representative II Phones Bilingual (Spanish/English) ($18.50/hr + $1/pay for performance) DEPARTMENT: Operations REPORTS TO: Supervisor FLSA STATUS: Non-Exempt OUR GUIDING...
Remote- Raising Cane's
- Boston, MA (12 miles from Burlington, MA)
- 23 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 23 hours ago
Starting hiring pay at: $ 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service Representative
- Kayem Foods Inc
- Chelsea, MA (11 miles from Burlington, MA)
- 1 day ago
- Chelsea, MA (11 miles from Burlington, MA)
- 1 day ago
Company Overview Kayem Foods is a family owned and operated craft meat business that has been making New England's favorite franks, sausages, and prepared meats in Chelsea, Mass. since its...
In Person- Jet Aviation
- Bedford, MA (3 miles from Burlington, MA)
- 1 day ago
- Bedford, MA (3 miles from Burlington, MA)
- 1 day ago
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management,...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Lynn, MA (13 miles from Burlington, MA)
- 1 day ago
- Lynn, MA (13 miles from Burlington, MA)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Marlborough, MA (20 miles from Burlington, MA)
- 1 day ago
- Marlborough, MA (20 miles from Burlington, MA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In Person- West Shore Home Recruiting
- Andover, MA (10 miles from Burlington, MA)
- 1 day ago
- Andover, MA (10 miles from Burlington, MA)
- 1 day ago
Position: Customer Service Specialist Location: Andover, MA (ONSITE) Schedule: Monday-Friday, 7:30am-4:00pm (Full-Time) Who We Are: West Shore Home is a technology-driven and industry-leading home...
In PersonBilingual Multi-Location Customer Service Specialist (Spanish)
- Sherwin-Williams
- Lynn, MA (13 miles from Burlington, MA)
- 1 day ago
- Lynn, MA (13 miles from Burlington, MA)
- 1 day ago
This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits....
In PersonDemographic Data for Burlington, MA
Moving to Burlington, MA? Find some basic demographic data about Burlington, MA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Burlington, MA
Highest Education Level
Customer Service Representatives in Burlington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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