Customer Service Representative Jobs in Burlington, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Veterinary Customer Service Representative
- Lowell Rd Veterinary Center
- Hudson, NH (20 miles from Burlington, MA)
- 7 days ago
- Lowell Rd Veterinary Center
- Hudson, NH (20 miles from Burlington, MA)
- 7 days ago
Company Description Lowell Road Veterinary Center is a state of the art, multi-doctor veterinary hospital that offers personal, progressive, and comprehensive animal care to dogs, cats, and pocket...
Customer Service Representative - FT
- Boston, MA (12 miles from Burlington, MA)
- 4 days ago
- Boston, MA (12 miles from Burlington, MA)
- 4 days ago
$18.00/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Retail Customer Service Associate Full Time
- Hudson, MA (18 miles from Burlington, MA)
- 3 hours ago
- Hudson, MA (18 miles from Burlington, MA)
- 3 hours ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Pharmacy Customer Service Associate
- Haverhill, MA (21 miles from Burlington, MA)
- 4 hours ago
- Haverhill, MA (21 miles from Burlington, MA)
- 4 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Financial Services - Senior Client Service Representative
- Boston, MA (12 miles from Burlington, MA)
- 7 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 7 hours ago
Vaco Boston has partnered with on of Boston premier Investment Banks to hire a Senior Client Service Representative to join their team! Where: Boston (hybrid) Pay: $29/hour The Senior Client...
Customer Service Representative
- Haverhill, MA (21 miles from Burlington, MA)
- 8 hours ago
- Haverhill, MA (21 miles from Burlington, MA)
- 8 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
REMOTE Customer Service Rep II Phones
- Lawrence, MA (13 miles from Burlington, MA)
- 8 hours ago
- Lawrence, MA (13 miles from Burlington, MA)
- 8 hours ago
Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality...
Remote Work- Wilmington, MA (4 miles from Burlington, MA)
- 8 hours ago
- Wilmington, MA (4 miles from Burlington, MA)
- 8 hours ago
Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and...
Customer Service & Administrative Internship (Ophthalmology)
- Boston, MA (12 miles from Burlington, MA)
- 9 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 9 hours ago
80930BRJob Posting Title:Customer Service & Administrative Internship (Ophthalmology)Department:OphthalmologyAutoReqId:80930BRStatus:Full-TimeStandard Hours per Week:40 Job Posting...
Customer Service Rep(03141) - 374 Chelmsford St.
- Lowell, MA (11 miles from Burlington, MA)
- 13 hours ago
- Lowell, MA (11 miles from Burlington, MA)
- 13 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.Additional InformationAll your information...
Customer Care Rep. Remote Position
- Boston, MA (12 miles from Burlington, MA)
- 13 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 13 hours ago
Customer Care Rep. Remote Position (Boston) McQuade Organization compensation: $50,000/$100,000 First year employment type: experience level: entry level job title: Benefits Specialist...
Remote WorkCustomer Service Representative (Remote) - $28/hr
- Boston, MA (12 miles from Burlington, MA)
- 13 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 13 hours ago
Customer Service Representative (Remote) - $28/hr (Boston) Details Matter LLC image 1 of 1 compensation: $28 per hour employment type: experience level: no experience required job title: Customer Service...
Remote WorkCustomer Service Rep(03773) - 1144 Saratoga
- Boston, MA (12 miles from Burlington, MA)
- 13 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 13 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative (Part-Time)-1
- Natick, MA (16 miles from Burlington, MA)
- 13 hours ago
- Natick, MA (16 miles from Burlington, MA)
- 13 hours ago
Location: 834 Worcester St, Natick, Massachusetts 01760 United States of America Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a...
Customer Service & Administrative Internship (Ophthalmology) Boston Children's Hospital
- Boston, MA (12 miles from Burlington, MA)
- 21 hours ago
- Boston, MA (12 miles from Burlington, MA)
- 21 hours ago
Department & Position Summary: The Department of Ophthalmology at Boston Children's Hospital offers the latest and best in diagnostics and care for children with vision problems. The department...
Demographic Data for Burlington, MA
Moving to Burlington, MA? Find some basic demographic data about Burlington, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Burlington, MA
Highest Education Level
Customer Service Representatives in Burlington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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