Customer Service Representative Jobs in Brockton, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Wegmans
- Chestnut Hill, MA (17 miles from Brockton, MA)
- 17 days ago
- Chestnut Hill, MA (17 miles from Brockton, MA)
- 17 days ago
Schedule: Full time Availability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or older Location: Chestnut Hill, MA Address: 200 Boylston Street Pay: $18 -...
In Person Full TimeCustomer Service Representative
- Team Elite LLC
- Revere, MA (23 miles from Brockton, MA)
- 1 hour ago
- Revere, MA (23 miles from Brockton, MA)
- 1 hour ago
Customer Service Representatives are the face of the Domino's brand....
In PersonBilingual Customer Service Representative
- TEKsystems
- Canton, MA (8 miles from Brockton, MA)
- 1 hour ago
- Canton, MA (8 miles from Brockton, MA)
- 1 hour ago
Location: Anywhere Job Title: Bilingual Customer Service Representative Job Description This role supports a national shareholder communications campaign focused on proxy season, helping public companies...
Remote Contract- Bangor Savings Bank
- East Providence, RI (24 miles from Brockton, MA)
- 2 hours ago
- East Providence, RI (24 miles from Brockton, MA)
- 2 hours ago
FUNCTION: This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships for customers...
In PersonSenior Managr Global Customer Service
- Fujifilm
- Boston, MA (19 miles from Brockton, MA)
- 2 hours ago
- Boston, MA (19 miles from Brockton, MA)
- 2 hours ago
Position Overview** Fujifilm is seeking a Senior Manager of Global Customer Service to lead the end-to-end customer service strategy and execution globally for Digital Commerce. This role is...
RemoteCustomer Service Representative
- Sila Services
- Weymouth, MA (9 miles from Brockton, MA)
- 2 hours ago
- Weymouth, MA (9 miles from Brockton, MA)
- 2 hours ago
Jobs Weymouth, MA Customer Service Representative Sila Services Customer Service Representative Weymouth, MA Apply Customer Service Representative Boston Standard believes that great home services start...
In Person- Ameriprise
- Newton, MA (20 miles from Brockton, MA)
- 3 hours ago
- Newton, MA (20 miles from Brockton, MA)
- 3 hours ago
About Our Company Were a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people...
In PersonCustomer Assistance Representative - Randolph
- Enterprise
- Whitman, MA (5 miles from Brockton, MA)
- 3 hours ago
- Whitman, MA (5 miles from Brockton, MA)
- 3 hours ago
Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will...
In PersonCustomer Account Representative
- Rent A Center
- Attleboro, MA (16 miles from Brockton, MA)
- 19 hours ago
- Attleboro, MA (16 miles from Brockton, MA)
- 19 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $18.20 per hour - $18.70 per hour? Why should I apply in just a few clicks? Position Summary If youre looking for a...
In Person- Raising Cane's
- Boston, MA (19 miles from Brockton, MA)
- 1 day ago
- Boston, MA (19 miles from Brockton, MA)
- 1 day ago
Starting hiring pay at: $ 17.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service Representative
- U-Haul
- Taunton, MA (12 miles from Brockton, MA)
- 1 day ago
- Taunton, MA (12 miles from Brockton, MA)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Service Representative
- Kayem Foods Inc
- Chelsea, MA (22 miles from Brockton, MA)
- 1 day ago
- Chelsea, MA (22 miles from Brockton, MA)
- 1 day ago
Company Overview Kayem Foods is a family owned and operated craft meat business that has been making New England's favorite franks, sausages, and prepared meats in Chelsea, Mass. since its...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Somerville, MA (21 miles from Brockton, MA)
- 1 day ago
- Somerville, MA (21 miles from Brockton, MA)
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonBilingual Customer Service Specialist (Spanish)
- Sherwin Williams
- Pawtucket, RI (23 miles from Brockton, MA)
- 1 day ago
- Pawtucket, RI (23 miles from Brockton, MA)
- 1 day ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
In PersonSenior Customer Support Specialist- Hazardous Waste
- Republic Services, Inc.
- Wrentham, MA (17 miles from Brockton, MA)
- 1 day ago
- Wrentham, MA (17 miles from Brockton, MA)
- 1 day ago
POSITION SUMMARY: The Sr. Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste...
In PersonDemographic Data for Brockton, MA
Moving to Brockton, MA? Find some basic demographic data about Brockton, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Brockton, MA
Highest Education Level
Customer Service Representatives in Brockton, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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