Customer Service Representative Jobs in Berlin, MA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Waltham, MA (18 miles from Berlin, MA)
- 4 hours ago
- Waltham, MA (18 miles from Berlin, MA)
- 4 hours ago
Customer Service Representative Location: Waltham, MA Job Summary: Our client is seeking a dedicated and professional Customer Service Representative to join their esteemed team....
Assistant Customer Service Manager - Front End
- Spencer, MA (20 miles from Berlin, MA)
- 4 hours ago
- Spencer, MA (20 miles from Berlin, MA)
- 4 hours ago
Assistant Customer Service Manager - Front End 2.0 2.0 out of 5 stars Spencer, MA 01562 Salary: $15.00- $24.50 SUMMARY Responsible to ensure each Front End associate provides fast, friendly, and...
Associate Customer Service Representative
- Marlborough, MA (4 miles from Berlin, MA)
- 19 hours ago
- Marlborough, MA (4 miles from Berlin, MA)
- 19 hours ago
Apply to be an Associate Customer Service Representative today! 9888222...
- Waltham, MA (18 miles from Berlin, MA)
- 19 hours ago
- Waltham, MA (18 miles from Berlin, MA)
- 19 hours ago
Title: Customer Service Rep Location: Waltham, MA Shift: Mon- Fri | 8am to 5pm Contract: 3months Pay Rate: $17/hr Job Description: The role requires a commitment to meeting key performance...
- Framingham, MA (10 miles from Berlin, MA)
- 20 hours ago
- Framingham, MA (10 miles from Berlin, MA)
- 20 hours ago
Starting hiring pay at: $17 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
- North Grafton, MA (11 miles from Berlin, MA)
- 1 day ago
- North Grafton, MA (11 miles from Berlin, MA)
- 1 day ago
Company Profile With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment...
Member Service Representative, Franklin, MA, Part-time, Onsite
- Franklin, MA (23 miles from Berlin, MA)
- 1 day ago
- Franklin, MA (23 miles from Berlin, MA)
- 1 day ago
Schedule Mon (every other) 11:30-3:30, Thursday & Friday 10:30-7:30, Saturday 8:30-3:30 What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying...
Customer Service Representative I in Waltham, MA
- Waltham, MA (18 miles from Berlin, MA)
- 1 day ago
- Waltham, MA (18 miles from Berlin, MA)
- 1 day ago
About the Role: Ready to be the friendly voice that helps customers every day as a Customer Service Representative I?...
Customer Service & Retail Front Desk Associate - Store#385 - 108 East Main Street
- Milford, MA (16 miles from Berlin, MA)
- 1 day ago
- Milford, MA (16 miles from Berlin, MA)
- 1 day ago
Prior phone or call center experience is a plus! *or more in markets with a higher cost of living #LI-DNI #DBHVOL...
Retail Customer Service Associate Full Time
- Hudson, MA (4 miles from Berlin, MA)
- 1 day ago
- Hudson, MA (4 miles from Berlin, MA)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Service Associate - Temporary
- Milford, MA (16 miles from Berlin, MA)
- 1 day ago
- Milford, MA (16 miles from Berlin, MA)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Gardner, MA (23 miles from Berlin, MA)
- 1 day ago
- Gardner, MA (23 miles from Berlin, MA)
- 1 day ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative (Part-Time)-1
- Natick, MA (15 miles from Berlin, MA)
- 2 days ago
- Natick, MA (15 miles from Berlin, MA)
- 2 days ago
Location: 834 Worcester St, Natick, Massachusetts 01760 United States of America Do you enjoy working with your hands? Are you interested in learning valuable technical skills? U-Haul is seeking a...
Customer Support Representative
- Chelmsford, MA (19 miles from Berlin, MA)
- 2 days ago
- Chelmsford, MA (19 miles from Berlin, MA)
- 2 days ago
Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....
Customer Support Representative
- Chelmsford, MA (19 miles from Berlin, MA)
- 2 days ago
- Chelmsford, MA (19 miles from Berlin, MA)
- 2 days ago
Kelly has partnered with a fast-growing Medical Device Manufacturer to source for a Customer Support Representative to join their team! This is a temp to hire position, paying up to $21 per hour....
Demographic Data for Berlin, MA
Moving to Berlin, MA? Find some basic demographic data about Berlin, MA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Berlin, MA
Highest Education Level
Customer Service Representatives in Berlin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »