Customer Service Representative Jobs in White Marsh, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Branch Member Service Representative I/II
- Pasadena, MD (19 miles from White Marsh, MD)
- moments ago
- Pasadena, MD (19 miles from White Marsh, MD)
- moments ago
$1000 Signing Bonus effective 1/20/2024 Note: All full-time positions include the option of $0 out-of-pocket premium cost for Employee Only PPO AND exceptionally low premiums for all other PPO...
Lead Retail Sales Associate / Customer Service
- Owings Mills, MD (21 miles from White Marsh, MD)
- 2 hours ago
- Owings Mills, MD (21 miles from White Marsh, MD)
- 2 hours ago
Overview Hiring immediately for a lead retail sales associate / customer service representative in the beauty industry....
- Owings Mills, MD (21 miles from White Marsh, MD)
- 4 hours ago
- Owings Mills, MD (21 miles from White Marsh, MD)
- 4 hours ago
Customer Service Specialist Centric Business Systems - powered by UBEO Owings Mills, MD, US 1 day ago Quick Job type Full-time Quick Job description UBEO Business Services, the premier provider of...
Customer Service Representative
- Baltimore, MD (13 miles from White Marsh, MD)
- 19 hours ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 19 hours ago
Belts Logistics Services located in Dundalk has an immediate opening for a full-time Customer Service Representative. Shift is Monday - Friday 8:00am - 4:30pm....
Pharmacy Customer Service Associate
- Severna Park, MD (23 miles from White Marsh, MD)
- 19 hours ago
- Severna Park, MD (23 miles from White Marsh, MD)
- 19 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Donor Support Technician
- Halethorpe, MD (17 miles from White Marsh, MD)
- 1 day ago
- Halethorpe, MD (17 miles from White Marsh, MD)
- 1 day ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
CLINICAL CUSTOMER SERVICE REP (Day 24)
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
Clinical Customer Service Rep Part Time - Night shift - 24 hours The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors...
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
Clinical Customer Service Rep Full Time - Night shift - 40 hours The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families, visitors...
Clinical Customer Service Rep - Cardiac Surgery Stepdown
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
Clinical Customer Service Representative Full Time - Rotating shift - 40 hours "The Clinical Customer Service Representative works as the central point of contact on the care unit for patients, families...
Customer Service Representative
- Sparks, MD (18 miles from White Marsh, MD)
- 1 day ago
- Sparks, MD (18 miles from White Marsh, MD)
- 1 day ago
We have a great opportunity for a Customer Service Representative to join our team in Sparks, MD! As a Customer Service Representative, you will provide top-notch support to our valued customers....
Customer Service Agent Supervisor -Baltimore/Washington International Airport (BWI)
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 1 day ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY! The Customer Service Supervisor leads and supports a team of agents to ensure efficient passenger services, oversee...
Customer Service Representative (Loan Consultant II)
- Dundalk, MD (10 miles from White Marsh, MD)
- 2 days ago
- Dundalk, MD (10 miles from White Marsh, MD)
- 2 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
- Bel Air, MD (10 miles from White Marsh, MD)
- 2 days ago
- Bel Air, MD (10 miles from White Marsh, MD)
- 2 days ago
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
- Timonium, MD (13 miles from White Marsh, MD)
- 2 days ago
- Timonium, MD (13 miles from White Marsh, MD)
- 2 days ago
Our Customer Service Representatives provide support for our customers, learn our products and get to know our industry....
Property inspector/Customer service-PT/FT, Remote or in the Field
- Baltimore, MD (13 miles from White Marsh, MD)
- 2 days ago
- Baltimore, MD (13 miles from White Marsh, MD)
- 2 days ago
We Need Help with our Recession-Proof National Expansion. If you like helping people, at no out-of-pocket cost to them, then join us and benefit from our 31 years of experience. Benefits of...
Remote WorkDemographic Data for White Marsh, MD
Moving to White Marsh, MD? Find some basic demographic data about White Marsh, MD below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in White Marsh, MD
Highest Education Level
Customer Service Representatives in White Marsh, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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