Customer Service Representative Jobs in Frederick, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Fil-Tec, Inc.
- Smithsburg, MD (17 miles from Frederick, MD)
- 9 hours ago
- Fil-Tec, Inc.
- Smithsburg, MD (17 miles from Frederick, MD)
- 9 hours ago
Join our team at Fil-Tec, Inc., as a Customer Service Representative! We are looking for a dedicated individual with a passion for providing exceptional customer service....
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
POSITION SUMMARY: Registered Client Service Associates help shape the future of service by modernizing the client experience through an elevated standard of care. The Registered CSA assists with...
Part Time Customer Service Delivery Driver Frederick
- Frederick, MD
- 1 day ago
- Frederick, MD
- 1 day ago
Summary: Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and...
Full Time Customer Service Delivery Driver Frederick, MD
- Frederick, MD
- 1 day ago
- Frederick, MD
- 1 day ago
Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and...
Sales & Customer Service Associate
- Westminster, MD (19 miles from Frederick, MD)
- 2 days ago
- Westminster, MD (19 miles from Frederick, MD)
- 2 days ago
Overview Where Better Careers Begin! Massage Envy Westminster-MD, 140 Englar RD, Ste 21 Do you have a passion for helping others? At the Massage Envy Westminster-MD franchise, we support and...
Customer Service - Self Storage Manager
- Gaithersburg, MD (23 miles from Frederick, MD)
- 3 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 3 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $17.15 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Customer Service Associate - Temporary
- Hagerstown, MD (23 miles from Frederick, MD)
- 3 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Loss Prevention Customer Service Associate II
- Gaithersburg, MD (23 miles from Frederick, MD)
- 6 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 6 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Retail Customer Service Cashier
- Hagerstown, MD (21 miles from Frederick, MD)
- 6 days ago
- Hagerstown, MD (21 miles from Frederick, MD)
- 6 days ago
Req ID: 463936 Address: 14188 Perini Ave Hagerstown, MD, 21742 Benefits: * $15.00 - $18.00 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off *...
Full Time Assistant Customer Service Manager
- Gaithersburg, MD (23 miles from Frederick, MD)
- 6 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 6 days ago
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality...
Animal Shelter Customer Service Representative I
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 7 days ago
If so, the Olathe Animal Care & Control team is hiring for the position of customer service representative....
Demographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Frederick, MD
Highest Education Level
Customer Service Representatives in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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