Customer Service Representative Jobs in Frederick, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - Best Friends Pet Hotel
- Best Friends Pet Care
- Gaithersburg, MD (23 miles from Frederick, MD)
- 13 hours ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 13 hours ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
In PersonJob Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and...
In Person- Wawa, Inc.
- Gaithersburg, MD (23 miles from Frederick, MD)
- 1 day ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonCustomer Service Representative
- Wolters Kluwer
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
- Hagerstown, MD (23 miles from Frederick, MD)
- 2 days ago
OVERVIEW Our Customer Service Representative will handle inbound customer calls, mail and e-mail, responding to customer requests, while projecting a professional company image....
HybridCustomer Service Rep(04682) - 13050 Middlebrook Rd
- Domino's
- Germantown, MD (22 miles from Frederick, MD)
- 4 days ago
- Germantown, MD (22 miles from Frederick, MD)
- 4 days ago
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if...
In PersonCustomer Service - Winners Circle Staff
- Dave & Buster's Management Corporation, Inc.
- Gaithersburg, MD (23 miles from Frederick, MD)
- 6 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 6 days ago
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs....
In PersonCustomer Service Representatives/Cashiers
- High's of Baltimore, LLC
- Thurmont, MD (10 miles from Frederick, MD)
- 6 days ago
- Thurmont, MD (10 miles from Frederick, MD)
- 6 days ago
Customer Service Representatives/Cashiers Are you an outgoing & friendly person looking for work? Do you want to be a part of the local business that takes care of its neighbors?...
In PersonDoes this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Gaithersburg, MD (23 miles from Frederick, MD)
- 8 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 8 days ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.15 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service - Winner's Circle Staff
- Dave & Busters
- Gaithersburg, MD (23 miles from Frederick, MD)
- 8 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 8 days ago
Job Description: Dave & Busters is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or...
In PersonCustomer Service Advisor Float- Clarksburg - Clarksburg, MD
- WesBanco Bank Inc.
- Clarksburg, MD (13 miles from Frederick, MD)
- 8 days ago
- Clarksburg, MD (13 miles from Frederick, MD)
- 8 days ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
In PersonSearch for more jobs PT Customer Service Leader Posting Date: 01/27/2026 Frederick, MD APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 218013 Address:...
In Person Part TimeManager of Patient Customer Service and Self Pay, Day Shift, Customer Service
- Adventist HealthCare
- Gaithersburg, MD (23 miles from Frederick, MD)
- 13 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 13 days ago
Support Center If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account. Adventist HealthCare seeks to hire an experienced Manager of...
In PersonCustomer Service Representative, Grade 16 (Part-Time)
- Montgomery County (MD)
- Gaithersburg, MD (23 miles from Frederick, MD)
- 14 days ago
- Gaithersburg, MD (23 miles from Frederick, MD)
- 14 days ago
WHO WE ARE LOOKING FOR ABS is recruiting for a Customer Service Representative II (Community Engagement Specialist)....
In Person Part TimeCustomer Service Advisor 1- Mount Airy
- WesBanco
- Mount Airy, MD (11 miles from Frederick, MD)
- 15 days ago
- Mount Airy, MD (11 miles from Frederick, MD)
- 15 days ago
CSA's must be responsive by recognizing the immediate need of the Banking Center throughout the day and proactively providing both Customer Service Representative (CSR) and sales platform support as...
In PersonDemographic Data for Frederick, MD
Moving to Frederick, MD? Find some basic demographic data about Frederick, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Frederick, MD
Highest Education Level
Customer Service Representatives in Frederick, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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