Customer Service Representative Jobs in Capitol Heights, MD
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Tech II (IT Support Technician)
- System One
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 hour ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 1 hour ago
Customer Service Tech II (IT Support Technician) Location: Washington, DC | Onsite Compensation: $28.54 Security Clearance: Ability to obtain and maintain SEC Public Trust Responsibilities Provide...
In PersonCustomer Service Tech II (IT Support Tech)
- System One
- Washington, DC (10 miles from Capitol Heights, MD)
- 3 hours ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 3 hours ago
Customer Service Tech II (IT Support Technician) Location: Washington, DC | Onsite Compensation: $28.54 Security Clearance: Ability to obtain and maintain SEC Public Trust Responsibilities Provide...
In Person- Caliber Collision
- Arlington, VA (13 miles from Capitol Heights, MD)
- 10 hours ago
- Arlington, VA (13 miles from Capitol Heights, MD)
- 10 hours ago
Service Center Arlington RX JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to...
In Person- Wegmans
- Columbia, MD (15 miles from Capitol Heights, MD)
- 11 hours ago
- Columbia, MD (15 miles from Capitol Heights, MD)
- 11 hours ago
Location: 8855 McGaw Road Columbia, MD 21045 Availability Requirement for this role: Morning, afternoon, evening (includes weekends). Age Requirement: Must be 18 years or older Time Type: Full...
In PersonManager, Claims Intake Customer Service
- Genworth Financial
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 hours ago
- Washington, DC (10 miles from Capitol Heights, MD)
- 11 hours ago
The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs)....
RemoteCustomer Service Representative - Best Friends Pet Hotel
- Best Friends Pet Care
- Gaithersburg, MD (19 miles from Capitol Heights, MD)
- 11 hours ago
- Gaithersburg, MD (19 miles from Capitol Heights, MD)
- 11 hours ago
Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service....
In Person- Wegmans Food Markets
- Columbia, MD (14 miles from Capitol Heights, MD)
- 12 hours ago
- Columbia, MD (14 miles from Capitol Heights, MD)
- 12 hours ago
Our mission is to provide incredible service and help our customers live healthier, better lives through food. As a part of our sub shop team, you will create fresh sub sandwiches and other...
In Person- Saia
- Laurel, MD (7 miles from Capitol Heights, MD)
- 18 hours ago
- Laurel, MD (7 miles from Capitol Heights, MD)
- 18 hours ago
Ready To Go Further? Saia is a different kind of logistics and transportation company. We do things the right way. Youll see it in our commitment to our people, customers, and community. Youll...
In Person- VCA Animal Hospitals
- Edgewater, MD (18 miles from Capitol Heights, MD)
- 20 hours ago
- Edgewater, MD (18 miles from Capitol Heights, MD)
- 20 hours ago
VCA South Arundel Animal Hospital is located just south of Annapolis, MD. We have 6 doctors and a full staff that helps to make sure that the hospital runs efficiently. You will want to work with...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Capitol Heights, MD
- 1 day ago
- Capitol Heights, MD
- 1 day ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.15 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Service Representative
- U-Haul
- Takoma Park, MD (6 miles from Capitol Heights, MD)
- 1 day ago
- Takoma Park, MD (6 miles from Capitol Heights, MD)
- 1 day ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonSeasonal Customer Service Representative - Montgomery Mall
- Nordstrom
- Bethesda, MD (11 miles from Capitol Heights, MD)
- 1 day ago
- Bethesda, MD (11 miles from Capitol Heights, MD)
- 1 day ago
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life Assist customers with a variety of transactions through a seamless and friendly...
In Person Temporary- Sherwin Williams
- Arbutus, MD (20 miles from Capitol Heights, MD)
- 1 day ago
- Arbutus, MD (20 miles from Capitol Heights, MD)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
In Person- Randstad
- Fulton, MD (12 miles from Capitol Heights, MD)
- 1 day ago
- Fulton, MD (12 miles from Capitol Heights, MD)
- 1 day ago
Must have minimum 2 years of Customer Service experience or previous Call Center experience; Healthcare preferred. Great opportunity to get your foot in the door at our prestigious client!...
Remote- Wawa, Inc.
- Gaithersburg, MD (19 miles from Capitol Heights, MD)
- 1 day ago
- Gaithersburg, MD (19 miles from Capitol Heights, MD)
- 1 day ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
In PersonDemographic Data for Capitol Heights, MD
Moving to Capitol Heights, MD? Find some basic demographic data about Capitol Heights, MD below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Capitol Heights, MD
Highest Education Level
Customer Service Representatives in Capitol Heights, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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