Customer Service Representative Jobs in California, MD

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 16 Jobs

Customer Service Associate I

Kinsale, VA (17 miles from California, MD)
2 days ago

Kinsale, VA (17 miles from California, MD)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Montross, VA (19 miles from California, MD)
2 days ago

Montross, VA (19 miles from California, MD)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Callao, VA (24 miles from California, MD)
2 days ago

Callao, VA (24 miles from California, MD)
2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Member Service Representative (Part-Time) - Lexington Park

Lexington Park, MD (6 miles from California, MD)
4 days ago

Lexington Park, MD (6 miles from California, MD)
4 days ago

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA,...

Customer Service Associate I

Leonardtown, MD (5 miles from California, MD)
6 days ago

Leonardtown, MD (5 miles from California, MD)
6 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Prince Frederick, MD (15 miles from California, MD)
7 days ago

Prince Frederick, MD (15 miles from California, MD)
7 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

Lexington Park, MD (6 miles from California, MD)
7 days ago

Lexington Park, MD (6 miles from California, MD)
7 days ago

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Experience Coordinator

Leonardtown, MD (5 miles from California, MD)
8 days ago

Leonardtown, MD (5 miles from California, MD)
8 days ago

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and...

Client Service Representative

Hollywood, MD (4 miles from California, MD)
8 days ago

Hollywood, MD (4 miles from California, MD)
8 days ago

Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top...

Customer Service Associate

Mechanicsville, MD (12 miles from California, MD)
18 days ago

Mechanicsville, MD (12 miles from California, MD)
18 days ago

Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....

Regional Sales Associate - Orange County/San Diego - Sports Medicine

California, MD
30+ days ago

California, MD
30+ days ago

Work Flexibility: Remote Works directly with a Sales Representative to help aid with the planning, directing and coordination of the selling, marketing and promotion of Stryker products to...

Customer Service Rep(06081) - 21 Church St.

Prince Frederick, MD (15 miles from California, MD)
45+ days ago

Prince Frederick, MD (15 miles from California, MD)
45+ days ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(06089) - 11739 HG Trueman Road, Suite E103

Lusby, MD (7 miles from California, MD)
45+ days ago

Lusby, MD (7 miles from California, MD)
45+ days ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service / Sales Associate / Device Repair Technician

California, MD
60+ days ago

California, MD
60+ days ago

Customer Service / Sales Associate / Device Repair Technician Batteries Plus in Prince Frederick, MD and California, MD are both actively seeking to hire an energetic and dependable Customer...

PT Customer Service Leader

Charlotte Hall, MD (19 miles from California, MD)
90+ days ago

Charlotte Hall, MD (19 miles from California, MD)
90+ days ago

Category/Area of Expertise: Retail Operations Job Requisition: 431749 Address: USA-MD-Charlotte Hall-30290 Mt Wolf Rd Store Code: Store 01319 Front End (7221475) Food Lion has been providing an...

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Demographic Data for California, MD

Moving to California, MD? Find some basic demographic data about California, MD below.

Median Age

Average Household Income

Home Value vs Household Income in California, MD

Local

National

Total Population

14,179

Number of Businesses

322

City Size

Medium/Sm

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Enhance service representative productivity and personalization in Customer Service Hub

Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in California, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in California, MD offer the following education background

Bachelor's Degree

31.1%

High School or GED

26.9%

Associate's Degree

16.2%

Vocational Degree or Certification

12.9%

Master's Degree

8.0%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

1.0%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in California, MD

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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