Customer Service Representative Jobs in Augusta, ME
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Waterville, ME (14 miles from Augusta, ME)
- 1 day ago
- Waterville, ME (14 miles from Augusta, ME)
- 1 day ago
The Customer Service Representative is responsible for providing exceptional customer service in person and over the phone....
Category/Area of Expertise: Retail Operations Job Requisition: 440334 Address: USA-ME-Augusta-118 Cony Street Store Code: Store 08250 Front End (5151684) Hannaford Supermarkets started out as a...
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Winthrop, ME (12 miles from Augusta, ME)
- 3 days ago
- Winthrop, ME (12 miles from Augusta, ME)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Retail Store Specialist (Customer Service/ Merchandising) - Part time
- Augusta, ME
- 4 days ago
- Augusta, ME
- 4 days ago
Compensation for this opportunity is based on candidate experience and position Join our team! All associates receive a 30% discount! The pay range for this position is $15.50 $16.75/hour and is...
- Clinton, ME (21 miles from Augusta, ME)
- 4 days ago
- Clinton, ME (21 miles from Augusta, ME)
- 4 days ago
The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers. Responsible...
Dairy Monitoring Customer Success Specialist (Texas, New Mexico)
- Augusta, ME
- 5 days ago
- Augusta, ME
- 5 days ago
**Job Description** The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and...
. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. + Routinely responds to customers with an in-depth...
- Waterville, ME (14 miles from Augusta, ME)
- 7 days ago
- Waterville, ME (14 miles from Augusta, ME)
- 7 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439148 Address: USA-ME-Waterville-140 Elm Plaza Store Code: Store 08229 Front End (5151670) Hannaford Supermarkets started out as a...
Customer Service Representative (Change of Agent) Remote USA R0049353
- Augusta, ME
- 9 days ago
- Augusta, ME
- 9 days ago
Customer Service Representative (Change of Agent) On Site Austin, TX R0049353 |** **FCC | CT Corporation System Wolters Kluwer** **Job Description** As a **Customer Service Representative (Change of...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Rep - Accounts Receivable
- Waterville, ME (14 miles from Augusta, ME)
- 10 days ago
- Waterville, ME (14 miles from Augusta, ME)
- 10 days ago
As a Customer Service Representative - Accounts Receivable, you'll play a crucial role in handling patient billing issues, setting up payment arrangements, providing price estimates, and ensuring an...
Customer Service Representatives in our permanent work from home role $19.50/hr wage....
at Highmark Health in Augusta, Maine, United States Job Description Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email...
The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Augusta, ME
Highest Education Level
Customer Service Representatives in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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