Customer Service Representative Jobs in Augusta, ME
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
at CVS Health in Augusta, Maine, United States Job Description At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are...
Pharmacy Customer Service Associate
- Gardiner, ME (13 miles from Augusta, ME)
- 8 hours ago
- Gardiner, ME (13 miles from Augusta, ME)
- 8 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
at Travelers Insurance Company in Augusta, Maine, United States Job Description Who Are We? Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring...
at Cognizant in Augusta, Maine, United States Job Description PART TIME CUSTOMER SERVICE REPRESENTATIVE (remote) This is a remote position open to any qualified applicant in the United States....
Remote Work. + Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. + Routinely responds to customers with an in-depth...
Desktop Support &Strong Customer service (Client Technologies Specialist) - Need local to Maine
- Augusta, ME
- 3 days ago
- Augusta, ME
- 3 days ago
Top 3 Skills: Hardware/Software troubleshooting Strong customer service skills Self-motivated/directed Job Description The Specialist is knowledgeable on the usage and support of Windows Operating...
- Winthrop, ME (12 miles from Augusta, ME)
- 5 days ago
- Winthrop, ME (12 miles from Augusta, ME)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 429495 Address: USA-ME-Winthrop-399 Main Street Store Code: Store 08289 Front End (5151695) Hannaford Supermarkets started out as a...
- Winthrop, ME (12 miles from Augusta, ME)
- 5 days ago
- Winthrop, ME (12 miles from Augusta, ME)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 429494 Address: USA-ME-Winthrop-399 Main Street Store Code: Store 08289 Front End (5151695) Hannaford Supermarkets started out as a...
- Gardiner, ME (13 miles from Augusta, ME)
- 5 days ago
- Gardiner, ME (13 miles from Augusta, ME)
- 5 days ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Customer Service Representative
- Waterville, ME (14 miles from Augusta, ME)
- 9 days ago
- Waterville, ME (14 miles from Augusta, ME)
- 9 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Bilingual Spanish Customer Service Representative - Remote
- Augusta, ME
- 10 days ago
- Augusta, ME
- 10 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkThis position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote WorkCustomer Service Representative
- Winthrop, ME (12 miles from Augusta, ME)
- 12 days ago
- Winthrop, ME (12 miles from Augusta, ME)
- 12 days ago
service representative performance....
Family Independence Program Manager -DSER Customer Service & Training Team
- Augusta, ME
- 14 days ago
- Augusta, ME
- 14 days ago
at State of Maine, Bureau of Human Resources in Augusta, Maine, United States Job Description Family Independence Program Manager - DSER Customer Service & Training Team Department of Health and...
Demographic Data for Augusta, ME
Moving to Augusta, ME? Find some basic demographic data about Augusta, ME below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Augusta, ME
Highest Education Level
Customer Service Representatives in Augusta, ME offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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