Customer Service Representative Jobs in Lake Charles, LA

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 27 Jobs

Customer Service Associate - Temporary

Moss Bluff, LA (6 miles from Lake Charles, LA)
1 day ago

Moss Bluff, LA (6 miles from Lake Charles, LA)
1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Finance & Billing Customer Service Representative

Iowa, LA (13 miles from Lake Charles, LA)
2 days ago

Iowa, LA (13 miles from Lake Charles, LA)
2 days ago

Job Summary As a Finance & Billing Customer Service Representative, you are responsible for direct interaction with customers regarding billing, payments, and financial inquiries related to Henry Schein...

Remote Work

Customer Service Representative III - Commercial Lines (Surety)

Iowa, LA (13 miles from Lake Charles, LA)
5 days ago

Iowa, LA (13 miles from Lake Charles, LA)
5 days ago

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's...

Retail Customer Service Cashier

Vinton, LA (22 miles from Lake Charles, LA)
5 days ago

Vinton, LA (22 miles from Lake Charles, LA)
5 days ago

Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days...

Consumer Loan Specialist - Sales Customer Service

Lake Charles, LA
6 days ago

Lake Charles, LA
6 days ago

Overview & Responsibilities Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!...

Customer Service Associate I

Welsh, LA (23 miles from Lake Charles, LA)
6 days ago

Welsh, LA (23 miles from Lake Charles, LA)
6 days ago