Customer Service Representative Jobs in Fulton, KY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Troy, TN (24 miles from Fulton, KY)
- 13 hours ago
- Troy, TN (24 miles from Fulton, KY)
- 13 hours ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Union City, TN (19 miles from Fulton, KY)
- 4 days ago
- Union City, TN (19 miles from Fulton, KY)
- 4 days ago
Our Customer Service Representatives assist customers online, in person, and over the phone, while providing world-class customer service....
Sr. Customer Assistance Representative
- Union City, TN (19 miles from Fulton, KY)
- 7 days ago
- Union City, TN (19 miles from Fulton, KY)
- 7 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Customer Service Rep(01492) - 603 W broadway
- Mayfield, KY (14 miles from Fulton, KY)
- 9 days ago
- Mayfield, KY (14 miles from Fulton, KY)
- 9 days ago
Company Description Job Description Your primary job will be to answer the phone on the earliest ring possible after the Caller ID is activated. Greet the customer immediately as they enter the...
Customer Service Rep(05425) - 300 University st
- Martin, TN (13 miles from Fulton, KY)
- 60+ days ago
- Martin, TN (13 miles from Fulton, KY)
- 60+ days ago
Company Description Job Description Your primary job will be to answer the phone on the earliest ring possible after the Caller ID is activated. Greet the customer immediately as they enter the...
Demographic Data for Fulton, KY
Moving to Fulton, KY? Find some basic demographic data about Fulton, KY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Fulton, KY
Highest Education Level
Customer Service Representatives in Fulton, KY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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