Customer Service Representative Remote & Hybrid Only Jobs in Iowa
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Career paths start between $14.50 and $15/hr plus bonus. To qualify for this position, you must live in Iowa. Why start building your career at Afni? We believe in you and invest in your success!...
RemoteLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
Remote- TEKsystems
- West Des Moines, IA
- 5 days ago
- West Des Moines, IA
- 5 days ago
Position Overview As a Customer Service Representative, you will serve as the primary point of contact for customers, agents, and financial professionals....
HybridClient Services Representative
- TEKsystems
- West Des Moines, IA
- 5 days ago
- West Des Moines, IA
- 5 days ago
DIRECT PLACEMENT In West Des Moines, Iowa + SIGN ON BONUS!! Description In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market...
HybridSenior Customer Service Representative
- Wells Fargo
- Des Moines, IA
- 6 days ago
- Des Moines, IA
- 6 days ago
About this role: Wells Fargo is seeking a Senior Customer Service Representative Commercial Banking Operations....
HybridCustomer Service Representative Job Description The Customer Service Representative provides exceptional support to customers and vendors by responding to inquiries via phone, email, and chat in a call...
Hybrid ContractRemote Customer Service Representative
- MCI Military Recruitment
- Middletown, IA
- 9 days ago
- Middletown, IA
- 9 days ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
RemoteCustomer Success Specialist 2- Remote
- Wellabe, Inc.
- Des Moines, IA
- 12 days ago
- Des Moines, IA
- 12 days ago
Wellabe is looking for a Customer Success Specialist 2 to join our team. The Customer Success Specialist 2 is responsible for providing customer service to policy holders and medical providers by...
RemoteRemote Member Service Representative - Part Time remote
- Houston Copart Salvage Auto Auctions LP
- IA
- 13 days ago
- IA
- 13 days ago
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart....
Remote Part TimeLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteRemote Insurance Customer Service Representative (Unlicensed)
- MCI Careers
- IA
- 18 days ago
- IA
- 18 days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteWork at Home Customer Service Agent (Full-Time & Part-Time) (IA)
- MCI Careers
- IA
- 18 days ago
- IA
- 18 days ago
LOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
Remote Full TimeCustomer Service Strategy and AI Manager
- Hearst Television, Inc.
- Des Moines, IA
- 22 days ago
- Des Moines, IA
- 22 days ago
SUMMARY We are seeking a department leader to oversee and organize key functions within Customer Service operations. This role is responsible for managing the U.S.-based Customer Service team,...
Remote HybridWhat you need: 1+ year of call center experience. Prior banking or financial services experience. Strong verbal and written communication skills....
HybridDemographic Data for Iowa
Moving to Iowa? Find some basic demographic data about Iowa below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Iowa
Highest Education Level
Customer Service Representatives in Iowa offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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