Customer Service Representative Jobs in Waterloo, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 500 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Company Description Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Medical Customer Service Day One benefits
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 9 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 9 days ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Retail- Customer Service Team Member
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 10 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 10 days ago
Store - CEDAR FALLS, IA Deliver friendly customer service, help customers shop our store, and find what theyre looking for. Ensure all customers receive a fast and friendly checkout experience....
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Associate - Morning Shift
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 13 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 13 days ago
Starting hiring pay at: $14 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Rep(01737) - 2024 College st
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 14 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 14 days ago
Company Description Job Description ABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Qualifications...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
CUSTOMER SERVICE REP I - FRAUD PH 07.15.2025 (Onsite)
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 17 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 17 days ago
PURPOSE OF THE POSITION As a Customer Service Representative - Fraud, you will be representing the client on the phone to the consumer....
CUSTOMER SERVICE REP I - COLLECTIONS PH 07.22.2025 (Onsite)
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 17 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 17 days ago
CUSTOMER SERVICE REP I - COLLECTIONS PH 07.22.2025 (Onsite) CBE Companies United States, Iowa, Cedar Falls 1309 Technology Parkway (Show on map) Jun 11, 2025 Job Description: Requirements: High...
POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState...
Req ID:** 458888 **Address:** 3301 Greyhound Dr. Suite A Waterloo, IA, 50701 **Benefits:** _* Fuel Your Growth with Love's - company funded tuition assistance program_ _* Paid Time Off * Flexible...
Demographic Data for Waterloo, IA
Moving to Waterloo, IA? Find some basic demographic data about Waterloo, IA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Waterloo, IA
Highest Education Level
Customer Service Representatives in Waterloo, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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