Customer Service Representative Jobs in Waterloo, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Professional Office Services, Inc is currently seeking candidates for a Customer Support Specialist at our Waterloo, IA headquarters. The general hours for this position will be 7:30am-4:00pm...
The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative...
Full-Time Retail/Customer Service Associate
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 5 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 5 days ago
Flowerama is looking for hardworking, upbeat, dependable full-time individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong...
Benefits: Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days...
- Vinton, IA (24 miles from Waterloo, IA)
- 6 days ago
- Vinton, IA (24 miles from Waterloo, IA)
- 6 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Waverly, IA (24 miles from Waterloo, IA)
- 7 days ago
- Waverly, IA (24 miles from Waterloo, IA)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Independence, IA (22 miles from Waterloo, IA)
- 7 days ago
- Independence, IA (22 miles from Waterloo, IA)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 7 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Evansdale, IA (4 miles from Waterloo, IA)
- 7 days ago
- Evansdale, IA (4 miles from Waterloo, IA)
- 7 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Healthcare Customer Service Representative - Remote
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 10 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 10 days ago
Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.Connect with customers via phone/email/chat/and or social media to...
Remote WorkAs a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency....
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 12 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 12 days ago
TITLE: Customer Service/Sales APPLY TODAY, START TOMORROW! Community Chevrolet-Cadillac of Cedar Falls is offering YOU a lifelong career with a long-standing, locally-owned company. Previous...
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 14 days ago
- Cedar Falls, IA (10 miles from Waterloo, IA)
- 14 days ago
Overview Pay range $18/hr -$18.25/hr. We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on...
Customer Service Associate - Full-Time & Part-Time
- Waterloo, IA
- 17 days ago
- Waterloo, IA
- 17 days ago
Our employees love working at Panera Bread! Customers and co-workers will become your Panera family. At Panera Bread, warmth is our business. Make it yours! Experienced sandwich makers,...
Demographic Data for Waterloo, IA
Moving to Waterloo, IA? Find some basic demographic data about Waterloo, IA below.
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Salary for Customer Service Representative Jobs in Waterloo, IA
Highest Education Level
Customer Service Representatives in Waterloo, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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