Customer Service Representative Jobs in Dubuque, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Bloomington, WI (23 miles from Dubuque, IA)
- 18 days ago
- Bloomington, WI (23 miles from Dubuque, IA)
- 18 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Inside Sales Key Account Manager
- Bloomington, WI (23 miles from Dubuque, IA)
- 12 days ago
- Bloomington, WI (23 miles from Dubuque, IA)
- 12 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings.Additional InformationAll your information will be kept confidential...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
_Are you ready to be part of something more?_** Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers, but of people who care about their work, one...
Customer Service Representative
- Dyersville, IA (22 miles from Dubuque, IA)
- 7 days ago
- Dyersville, IA (22 miles from Dubuque, IA)
- 7 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
The individual selected for this role will be expected to work at Store #3822, located at: 1690 JFK Road, Dubuque, IA 52002. This is a Full-Time job. Starting Pay: $17.50/hr or based on relevant...
+ Act as voice of the customer, communicating customer needs & expectations within Flexsteel. + Work independently within established procedures requiring minimal escalation. + Respond timely with...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Client Service Representative Dubuque, IA What our Client Service Representatives do and why it's important: Cottingham and Butler is growing and we are adding Client Service Representatives to...
Ready to do your best work? Interested in a minimum starting hourly rate of $13.73 per hour - $16.15 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
- Platteville, WI (16 miles from Dubuque, IA)
- 21 days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 21 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Company Description Job Description ABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Qualifications...
Customer Service Rep(02017) - 490 Highway 151 E
- Platteville, WI (16 miles from Dubuque, IA)
- 25 days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 25 days ago
Company Description Job Description ABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Qualifications...
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Demographic Data for Dubuque, IA
Moving to Dubuque, IA? Find some basic demographic data about Dubuque, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dubuque, IA
Highest Education Level
Customer Service Representatives in Dubuque, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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