Customer Service Representative Jobs in Dubuque, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(01738) - 2013 Central Ave
- Domino's
- Dubuque, IA
- 3 days ago
- Dubuque, IA
- 3 days ago
Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings.Additional InformationAll your information will be kept confidential...
In PersonDMV Customer Service Representative - Platteville/Dodgeville
- State of Wisconsin
- Platteville, WI (16 miles from Dubuque, IA)
- 3 days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 3 days ago
Position Summary This DMV Customer Service Representative position is located at the Platteville Customer Service Center 50% of the time and the Dodgeville Customer Service Center 50% of the time and...
In PersonBy clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
In PersonCustomer Service Representative Nights and Weekend
- Planet Fitness
- Dubuque, IA
- 30+ days ago
- Dubuque, IA
- 30+ days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
In PersonCustomer Service Rep(01739) - 1685 John F Kennedy Rd
- Domino's Pizza
- Dubuque, IA
- 30+ days ago
- Dubuque, IA
- 30+ days ago
Company Description Job Description ABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Qualifications...
In PersonBlood Collection Staff - Customer Service
- American Red Cross
- Dubuque, IA
- 45+ days ago
- Dubuque, IA
- 45+ days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
In PersonGeared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that...
In PersonCustomer Service Representative Nights 2P-10P and Weekend 1P-9P
- Planet Fitness
- Dubuque, IA
- 60+ days ago
- Dubuque, IA
- 60+ days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
In PersonCustomer Service Representative - Weekday Opener 4:30AM-12:30P
- Planet Fitness
- Dubuque, IA
- 60+ days ago
- Dubuque, IA
- 60+ days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
In PersonCustomer Service Representative Weekend Opener 6:30 AM - 1:30 PM
- Planet Fitness
- Dubuque, IA
- 60+ days ago
- Dubuque, IA
- 60+ days ago
Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience...
In Person- Kwik Trip
- Platteville, WI (16 miles from Dubuque, IA)
- 90+ days ago
- Platteville, WI (16 miles from Dubuque, IA)
- 90+ days ago
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Stop-N-Go 1509 Pay Range: $15.00 to $20.30 Shift: Variable Actual pay will be based on various factors, such...
In PersonDemographic Data for Dubuque, IA
Moving to Dubuque, IA? Find some basic demographic data about Dubuque, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dubuque, IA
Highest Education Level
Customer Service Representatives in Dubuque, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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