Customer Service Representative Jobs in Council Bluffs, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service / Contract Review
- The Reserves Network Inc
- Omaha, NE (3 miles from Council Bluffs, IA)
- 2 hours ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 2 hours ago
RJ63194661 Location: Omaha, NE Category: Office & Professional Employment Type: Permanent Date Added: 06/02/2026 Apply now Back to Search Customer Service / Contract Review | $ 20-$ 2 2 | Direct...
In PersonCustomer Service Associate - Morning Shift
- Raising Cane's
- Omaha, NE (3 miles from Council Bluffs, IA)
- 2 hours ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 2 hours ago
Starting hiring pay at: $ 15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonCustomer Service - Self Storage Manager
- Public Storage
- Carter Lake, IA (4 miles from Council Bluffs, IA)
- 5 hours ago
- Carter Lake, IA (4 miles from Council Bluffs, IA)
- 5 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
In PersonCustomer Care Advocate Disability Service Virtual 8 3 26
- MetLife, Inc.
- Omaha, NE (3 miles from Council Bluffs, IA)
- 6 hours ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 6 hours ago
Location Virtual, Virtual Alternative Location(s) Posting Location: Cary, North Carolina Posting Location: Omaha, Nebraska Posting Location: Bloomfield, Connecticut Posting Location: Oriskany, New...
In PersonMulti-Location Branch Customer Service Specialist
- Sherwin Williams
- Omaha, NE (3 miles from Council Bluffs, IA)
- 19 hours ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 19 hours ago
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch Customer...
In PersonGeared for the Driven At Ivy Lane Corp, a franchisee of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that...
In PersonU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Service Representative-Call Center
- PrideStaff
- Omaha, NE (3 miles from Council Bluffs, IA)
- 6 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 6 days ago
NE 68137 We are thrilled to announce a new Customer Service Representative opportunity!...
In Person- Charles Schwab
- Gretna, NE (21 miles from Council Bluffs, IA)
- 7 days ago
- Gretna, NE (21 miles from Council Bluffs, IA)
- 7 days ago
Position Type: Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...
Hybrid- Farm Credit Services
- Omaha, NE (3 miles from Council Bluffs, IA)
- 8 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 8 days ago
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight...
In PersonRemote Customer Service Representative
- MCI Military Recruitment
- Offutt AFB, NE (7 miles from Council Bluffs, IA)
- 10 days ago
- Offutt AFB, NE (7 miles from Council Bluffs, IA)
- 10 days ago
We are seeking a dedicated and customer-focused Customer Service Representative to join our team....
Remote- Charles Schwab
- Omaha, NE (3 miles from Council Bluffs, IA)
- 12 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 12 days ago
Position Type: Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...
Remote Part TimeCustomer Experience Specialist
- WoodmenLife
- Omaha, NE (3 miles from Council Bluffs, IA)
- 12 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 12 days ago
center experience preferred Strong computer skills with typing 40+ wpm with emphasis on accuracy Is flexible, adapts to changes, deals with ambiguity, and changes plans/focus to meet demands of the...
RemoteCustomer Service Associate - Nights/Weekends
- Raising Cane's
- Council Bluffs, IA
- 14 days ago
- Council Bluffs, IA
- 14 days ago
Starting hiring pay at: $ 15.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonDonut/Bakery finishing and Customer Service MUST be 18 Years Old
- Dunkin'
- Ralston, NE (9 miles from Council Bluffs, IA)
- 14 days ago
- Ralston, NE (9 miles from Council Bluffs, IA)
- 14 days ago
Donut Decorators to frost fresh-baked donuts and to bake bagels, muffins, and croissants for our guests. Prepare and serve Beverages and Bakery for our Guests. This role is ideal for individuals...
In PersonDemographic Data for Council Bluffs, IA
Moving to Council Bluffs, IA? Find some basic demographic data about Council Bluffs, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Council Bluffs, IA
Highest Education Level
Customer Service Representatives in Council Bluffs, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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