Customer Service Representative Jobs in Cedar Rapids, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Contracts Opportunity Specialist (Remote)
- Vista Higher Learning
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 1 day ago
- Vista Higher Learning
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 1 day ago
WHO ARE YOU? You enjoy being the go-to-person for sales teams when they need support with managing and processing RFP responses and customer contracts. You can easily manage multiple projects and...
Remote WorkAccount Executive - Inbound Customer Service Roadside Assistance
- Cedar Rapids, IA
- 1 day ago
- Cedar Rapids, IA
- 1 day ago
Description Job Summary The role of the Account Executive - Inbound Customer Service is to provide quick solutions and empathetic responses to consumers, haulers, and fleet businesses that need...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Engineer (System Administrator) (ESOM)
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 5 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 5 days ago
Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our...
- Fairfax, IA (8 miles from Cedar Rapids, IA)
- 6 days ago
- Fairfax, IA (8 miles from Cedar Rapids, IA)
- 6 days ago
At Travero, we believe there is always a way to get to YES; that innovative thinking can overcome any challenge; that being a good partner means delivering - every time; that silos are something...
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 6 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 6 days ago
Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative Revenue
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 7 days ago
- Iowa City, IA (23 miles from Cedar Rapids, IA)
- 7 days ago
Customer Service Representative Revenue Revenue Division Finance Department Application deadline: Wednesday, May 14, 2025 Visit Job summary: Under general direction, provides information and assistance...
Here at Fleet Farm, providing the best customer service is our priority. If you are friendly, self-motivated, dependable, and enjoy serving others, this role is for you! The Customer Service Team...
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 520 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
Customer Service Representative- Cedar Rapids Hiring Event
- Cedar Rapids, IA
- 16 days ago
- Cedar Rapids, IA
- 16 days ago
Great Place to Work Most Loved Workplace Forbes Best-in-State Employer Customer Service Representative- Cedar Rapids Hiring Event **Open House Career Event!...
Customer Service Rep(01733) - 2441 James Street
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 20 days ago
- Coralville, IA (19 miles from Cedar Rapids, IA)
- 20 days ago
As a Customer Service Representative, you'll ensure positive experiences for Domino's customers by handling calls, online orders, and in-person inquiries with professionalism and efficiency....
Summer Seasonal Customer Experience Representative- Cedar Rapids Airport
- Cedar Rapids, IA
- 20 days ago
- Cedar Rapids, IA
- 20 days ago
Overview Do you enjoy sales and customer service? Come and join Enterprise Rent-A-Car at the Cedar Rapids Airport! Learn sales, service and marketing from our top managers and gain real world...
Customer Service Representative
- Cedar Rapids, IA (5 miles from Cedar Rapids, IA)
- 21 days ago
- Cedar Rapids, IA (5 miles from Cedar Rapids, IA)
- 21 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
Demographic Data for Cedar Rapids, IA
Moving to Cedar Rapids, IA? Find some basic demographic data about Cedar Rapids, IA below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Cedar Rapids, IA
Highest Education Level
Customer Service Representatives in Cedar Rapids, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Referrals
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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