Customer Service Representative Jobs in Cedar Falls, IA
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Retail Customer Service Associate
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 2 hours ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 2 hours ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service/Collections Agent - 07.21.2023 CBSL CF
- Cedar Falls, IA
- 2 days ago
- Cedar Falls, IA
- 2 days ago
center experience necessary!...
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 4 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 4 days ago
Employment Type: Full time Shift: Description: Assisting customers and answering phones in Respiratory therapy area of DME. Assists with getting orders for CPAP/BIPAP equipment. Position Purpose:...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative - Commercial Lines
- Waverly, IA (18 miles from Cedar Falls, IA)
- 5 days ago
- Waverly, IA (18 miles from Cedar Falls, IA)
- 5 days ago
As experts in protecting what matters most to businesses and individuals, were looking to bring on our next Account Coordinator to support our Commercial Lines department and deliver exceptional...
Retail Customer Service Associate
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 8 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 8 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Medical Customer Service - Paid Training
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 9 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 9 days ago
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Customer Service - Tobacco Outlet Plus
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 10 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 10 days ago
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Tobacco Outlet 500 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...
70182-LP Customer Service Associate II-759
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 12 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 12 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Service Rep(1764) - 1805 La Porte Rd
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 12 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 12 days ago
Company Description Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with...
Store - CEDAR FALLS, IA Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Starting hiring pay at: $14 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Rep(01737) - 2024 College st
- Cedar Falls, IA
- 19 days ago
- Cedar Falls, IA
- 19 days ago
Company Description Job Description ABOUT THE JOB Offers smiles to customers over the phone and in person. Help with all general restaurant duties. Must be able to work evenings. Qualifications...
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 20 days ago
- Waterloo, IA (10 miles from Cedar Falls, IA)
- 20 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Demographic Data for Cedar Falls, IA
Moving to Cedar Falls, IA? Find some basic demographic data about Cedar Falls, IA below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Cedar Falls, IA
Highest Education Level
Customer Service Representatives in Cedar Falls, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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