Customer Service Representative Jobs in Merrillville, IN

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 124 Jobs
Circle Buick GMC Hummer EV

Automotive Sales BDC

Appointment Coordinator/ Administrative Assistant: Full Time Position COVID precautions in practice for all employees. Facility high touch areas cleaned multiple times daily. Essential Duties:...

Bevlab Animal Hospital

Veterinary Client Service Representative

Looking for a job that’s more than just a paycheck? We’re all about making a positive impact—on pets, their humans, and the community. We’re searching for a Veterinary Client Services...

Part-Time Customer Service Team Member 51

  • Valparaiso, IN (16 miles from Merrillville, IN)
  • 21 days ago
  • Valparaiso, IN (16 miles from Merrillville, IN)
  • 21 days ago

Part-Time Day Team Member At Crew Carwash, our Purpose is to Create Smiles and Lifetime Customers. As a daytime Customer Service Team Member, you will have the opportunity to join a Glassdoor Best...

Full or Part-Time Customer Service Team Member 53

  • Saint John, IN (8 miles from Merrillville, IN)
  • 30+ days ago
  • Saint John, IN (8 miles from Merrillville, IN)
  • 30+ days ago

At Crew Carwash, our Purpose is to Create Smiles and Lifetime Customers. As a Full or Part-Time Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Places to Work...

Customer Care Specialist I (Manheim)

  • Matteson, IL (22 miles from Merrillville, IN)
  • 2 hours ago
  • Matteson, IL (22 miles from Merrillville, IN)
  • 2 hours ago

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work...

Remote Work

Customer Service Associate - Temporary

  • Crown Point, IN (5 miles from Merrillville, IN)
  • 2 hours ago
  • Crown Point, IN (5 miles from Merrillville, IN)
  • 2 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Retail Customer Service Associate

  • Merrillville, IN
  • 12 hours ago
  • Merrillville, IN
  • 12 hours ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Customer Support Specialist

  • Country Club Hills, IL (21 miles from Merrillville, IN)
  • 13 hours ago
  • Country Club Hills, IL (21 miles from Merrillville, IN)
  • 13 hours ago

About Martec: Martec is a rapidly growing company that has over 60 years in the transportation industry and is the largest and most experienced single-source for intermodal and semi-trailer repair...

Customer Service Advisor

  • Saint John, IN (8 miles from Merrillville, IN)
  • 13 hours ago
  • Saint John, IN (8 miles from Merrillville, IN)
  • 13 hours ago

Care 50% discount on Valvoline Instant Oil Change (VIOC) automotive services Terms and conditions apply, and benefits may differ depending on location....

Customer Service Associate I

  • Riverdale, IL (19 miles from Merrillville, IN)
  • 2 days ago
  • Riverdale, IL (19 miles from Merrillville, IN)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Cedar Lake, IN (10 miles from Merrillville, IN)
  • 2 days ago
  • Cedar Lake, IN (10 miles from Merrillville, IN)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Calumet Park, IL (22 miles from Merrillville, IN)
  • 2 days ago
  • Calumet Park, IL (22 miles from Merrillville, IN)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Olympia Fields, IL (19 miles from Merrillville, IN)
  • 2 days ago
  • Olympia Fields, IL (19 miles from Merrillville, IN)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Customer Service Associate I

  • Glenwood, IL (15 miles from Merrillville, IN)
  • 2 days ago
  • Glenwood, IL (15 miles from Merrillville, IN)
  • 2 days ago

Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...

Rep II - Customer Service/Inside Sales

  • Schererville, IN (6 miles from Merrillville, IN)
  • 2 days ago
  • Schererville, IN (6 miles from Merrillville, IN)
  • 2 days ago

Specific Job Duties and Responsibilities Role qualifications : High school graduate or GED equivalent and minimum of two (2) years of sales related experience Organizational skills Quick thinker...

Demographic Data for Merrillville, IN

Moving to Merrillville, IN? Find some basic demographic data about Merrillville, IN below.

Local
National
39,471
1,597
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Microsoft Learn
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Microsoft Learn
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Microsoft Learn
Enhance service representative productivity and personalization in Customer Service Hub
Learn how to configure historical information and communication tools to help your service representatives be more productive. This module explains how to: Learn about the timeline control and how...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Merrillville, IN

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Merrillville, IN offer the following education background
Bachelor's Degree
31.1%
High School or GED
26.9%
Associate's Degree
16.2%
Vocational Degree or Certification
12.9%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
1.0%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Merrillville, IN
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

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