Customer Service Representative Jobs in Waterloo, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Saint Louis, MO (22 miles from Waterloo, IL)
- 7 hours ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 7 hours ago
Come Join Our H.U.N.K.S. Team! H.U.N.K.S. stands for Honest, Uniformed, Nice, Knowledgeable, Service Benefits: Flexible Scheduling Retirement Planning Healthcare Insurance Assistance Vacation time...
Spanish Bilingual Remote Customer Service Representative
- Waterloo, IL
- 11 hours ago
- Waterloo, IL
- 11 hours ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCustomer service representative
- Fenton, MO (21 miles from Waterloo, IL)
- 1 day ago
- Fenton, MO (21 miles from Waterloo, IL)
- 1 day ago
Store 4701603: 2285 S Old Highway 141, Fenton, Missouri 63026 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Barnhart, MO (16 miles from Waterloo, IL)
- 1 day ago
- Barnhart, MO (16 miles from Waterloo, IL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Assoc. Cert
- High Ridge, MO (23 miles from Waterloo, IL)
- 1 day ago
- High Ridge, MO (23 miles from Waterloo, IL)
- 1 day ago
Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient...
Remote Customer Service Rep - Starting Monday, 8/4/2025
- Belleville, IL (14 miles from Waterloo, IL)
- 1 day ago
- Belleville, IL (14 miles from Waterloo, IL)
- 1 day ago
Come join our thriving team as a Remote Customer Service Representative!...
Remote WorkCustomer Service Rep(01602) - 11933 Olive Blvd
- Saint Louis, MO (22 miles from Waterloo, IL)
- 2 days ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 2 days ago
Customer Service Representatives with Domino's Pizza undertake a variety of duties.Job duties include:Taking phone callsTaking ordersMaking pizzasCompleting cash transactionsProviding customers a great...
Customer Service Rep(01584) - 485 s kirkwood rd
- Saint Louis, MO (22 miles from Waterloo, IL)
- 2 days ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 2 days ago
Customer Service Representatives with Domino's Pizza undertake a variety of duties.Job duties include:Taking phone callsTaking ordersMaking pizzasCompleting cash transactionsProviding customers a great...
Customer Care Specialist (Part-Time)
- Saint Louis, MO (22 miles from Waterloo, IL)
- 3 days ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 3 days ago
The Customer Care Specialist is a point of contact for customers, and handles inquiries that range from simple, routine questions, to moderately complex complaints about a customer's experience...
- Webster Groves, MO (22 miles from Waterloo, IL)
- 4 days ago
- Webster Groves, MO (22 miles from Waterloo, IL)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Saint Louis, MO (22 miles from Waterloo, IL)
- 4 days ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 4 days ago
About the Team/Role The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about...
- Sauget, IL (22 miles from Waterloo, IL)
- 4 days ago
- Sauget, IL (22 miles from Waterloo, IL)
- 4 days ago
Come and experience the difference with R+L Carriers R+L Carriers has immediate need for a Full Time Customer Service Representative in our Sauget, IL Service Center office....
Lead Customer Service Rep/Make Ready Coordinator - Real Estate
- Saint Louis, MO (22 miles from Waterloo, IL)
- 5 days ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 5 days ago
Scheduled Hours 37.5 Position Summary This position functions as part of the department Services team. Responsible for greeting, providing accurate information and meeting the needs of the...
- Saint Louis, MO (22 miles from Waterloo, IL)
- 5 days ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 5 days ago
Customer Service Specialist Location: St. Louis, MO Pay Range: $18.00 to $23.00 depending on skill set Job Type : Full-Time Shift: 11:00am-7:30pm or 3:30pm-12:00am (seasonal hours may apply)...
Customer Care Representative (CCR)
- Saint Louis, MO (22 miles from Waterloo, IL)
- 5 days ago
- Saint Louis, MO (22 miles from Waterloo, IL)
- 5 days ago
Entrepreneurial spirit? Looking for a unique career experience? Work for yourself not by yourself! State Farm agency seeking an eager and quick learner to assist us in servicing current customers...
Demographic Data for Waterloo, IL
Moving to Waterloo, IL? Find some basic demographic data about Waterloo, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Waterloo, IL
Highest Education Level
Customer Service Representatives in Waterloo, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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