Customer Service Representative Jobs in Sterling, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Maintenance Technician
- Ohio, IL (24 miles from Sterling, IL)
- 17 days ago
- Ohio, IL (24 miles from Sterling, IL)
- 17 days ago
Customer Service Maintenance Technician Job Overview: We are seeking a Customer Service Maintenance Technician who will be responsible for safely installing, maintaining, inspecting, and removing...
Store 4701436: 2210 Locust, Sterling, Illinois 61081 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Rep(02746) - 1602 S Galena Ave
- Dixon, IL (12 miles from Sterling, IL)
- 45+ days ago
- Dixon, IL (12 miles from Sterling, IL)
- 45+ days ago
Company Description Job Description CSR's need to be outgoing, polite and self-motivated. Job Duties include: Answering phones, Greeting carry out customers, misc. cleaning, cutting pizzas, making...
Customer Service Representative
- Rock Falls, IL (7 miles from Sterling, IL)
- 60+ days ago
- Rock Falls, IL (7 miles from Sterling, IL)
- 60+ days ago
Littelfuse is one of America's Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global...
Client Services Representative
- Ohio, IL (24 miles from Sterling, IL)
- 90+ days ago
- Ohio, IL (24 miles from Sterling, IL)
- 90+ days ago
Job Description Client Service Representative (CSR) - Join Our Friendly Team! Location: Oak Pointe Veterinary Care Oak Pointe Veterinary Care, a full-service companion and exotic pet hospital, is...
Customer Service Representatives
- Rock Falls, IL (7 miles from Sterling, IL)
- 90+ days ago
- Rock Falls, IL (7 miles from Sterling, IL)
- 90+ days ago
We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available....
Demographic Data for Sterling, IL
Moving to Sterling, IL? Find some basic demographic data about Sterling, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Sterling, IL
Highest Education Level
Customer Service Representatives in Sterling, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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