Customer Service Representative Jobs in Shawneetown, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(02965) - 44 N Commercial
- Harrisburg, IL (21 miles from Shawneetown, IL)
- 8 hours ago
- Harrisburg, IL (21 miles from Shawneetown, IL)
- 8 hours ago
Company Description Job Description Job Duties Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product Receive and process telephone...
- Morganfield, KY (12 miles from Shawneetown, IL)
- 17 days ago
- Morganfield, KY (12 miles from Shawneetown, IL)
- 17 days ago
Overview Old National Bank has been serving clients and communities since 1834. With approximately $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we...
Market Client Service Representative
- Morganfield, KY (12 miles from Shawneetown, IL)
- 30+ days ago
- Morganfield, KY (12 miles from Shawneetown, IL)
- 30+ days ago
Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a...
Cashier / Customer Service Associate - Harrisburg
- Harrisburg, IL (21 miles from Shawneetown, IL)
- 90+ days ago
- Harrisburg, IL (21 miles from Shawneetown, IL)
- 90+ days ago
GET PAID EVERY WEEK! 25 CENT PAY INCREASE EVERY 90 DAYS IN 2025!! Mach 1 Stores of Harrisburg, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and...
Customer Service Rep(02589)- 1004 E 4th Street
- Mount Vernon, IN (21 miles from Shawneetown, IL)
- 90+ days ago
- Mount Vernon, IN (21 miles from Shawneetown, IL)
- 90+ days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Demographic Data for Shawneetown, IL
Moving to Shawneetown, IL? Find some basic demographic data about Shawneetown, IL below.
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Title Synonyms
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Salary for Customer Service Representative Jobs in Shawneetown, IL
Highest Education Level
Customer Service Representatives in Shawneetown, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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