Customer Service Representative Jobs in Rockwood, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pharmacy Customer Service Associate
- Perryville, MO (19 miles from Rockwood, IL)
- 7 days ago
- Perryville, MO (19 miles from Rockwood, IL)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Murphysboro, IL (18 miles from Rockwood, IL)
- 7 days ago
- Murphysboro, IL (18 miles from Rockwood, IL)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Sparta, IL (20 miles from Rockwood, IL)
- 15 days ago
- Sparta, IL (20 miles from Rockwood, IL)
- 15 days ago
Store 4701337: 1205 N Market St, Sparta, Illinois 62286 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Murphysboro, IL (18 miles from Rockwood, IL)
- 30+ days ago
- Murphysboro, IL (18 miles from Rockwood, IL)
- 30+ days ago
Store 4701231: 923 N 14th St, Murphysboro, Illinois 62966 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Customer Service Representative, Mid-shift
- Murphysboro, IL (18 miles from Rockwood, IL)
- 30+ days ago
- Murphysboro, IL (18 miles from Rockwood, IL)
- 30+ days ago
Store 4701231: 923 N 14th St, Murphysboro, Illinois 62966 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Customer Service Rep(02996) - 806 Lehman
- Chester, IL (11 miles from Rockwood, IL)
- 45+ days ago
- Chester, IL (11 miles from Rockwood, IL)
- 45+ days ago
Company Description Job Description >Making Domino's high quality pizzas >Food and portion control >Hygiene and food safety >Food preparation >Taking customer orders and up selling >General...
Customer Service Representative, Weekends
- Murphysboro, IL (18 miles from Rockwood, IL)
- 45+ days ago
- Murphysboro, IL (18 miles from Rockwood, IL)
- 45+ days ago
Store 4701357: 111 E Walnut St, Murphysboro, Illinois 62966 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Evenings
- Murphysboro, IL (18 miles from Rockwood, IL)
- 45+ days ago
- Murphysboro, IL (18 miles from Rockwood, IL)
- 45+ days ago
Store 4701357: 111 E Walnut St, Murphysboro, Illinois 62966 Availability - Shift/Days Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Rep(01626) - 110-B Perry Plaza
- Perryville, MO (19 miles from Rockwood, IL)
- 60+ days ago
- Perryville, MO (19 miles from Rockwood, IL)
- 60+ days ago
Customer service representatives interact with customers throughout their shift therefore must know how to deal with various customer related issues....
Demographic Data for Rockwood, IL
Moving to Rockwood, IL? Find some basic demographic data about Rockwood, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Rockwood, IL
Highest Education Level
Customer Service Representatives in Rockwood, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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