Customer Service Representative Jobs in Petersburg, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Springfield, IL (20 miles from Petersburg, IL)
- 6 hours ago
- Springfield, IL (20 miles from Petersburg, IL)
- 6 hours ago
**Position Summary:** Health Concierge -Customer Service Representative is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information...
Lead Representative, Customer Service
- Springfield, IL (20 miles from Petersburg, IL)
- 1 day ago
- Springfield, IL (20 miles from Petersburg, IL)
- 1 day ago
. + At least two years of related call center experience required. + Proficiency with Microsoft Office Suite and keyboarding skills....
Customer Service Representative - Work From Home (Mount Prospect, IL)
- Springfield, IL (20 miles from Petersburg, IL)
- 4 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 4 days ago
At CVS Health, were building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nations leading...
Remote Work- Springfield, IL (20 miles from Petersburg, IL)
- 4 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 4 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
Customer Advocate I (Sign on Bonus available)
- Springfield, IL (20 miles from Petersburg, IL)
- 7 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 7 days ago
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding,...
Bilingual Spanish Customer Service Representative - Remote
- Springfield, IL (20 miles from Petersburg, IL)
- 8 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 8 days ago
This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives....
Remote Work- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Senior Customer Service Representative
- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
Customer Service Representatives in our permanent work from home role $19.50/hr wage....
Remote WorkSenior Customer Support Representative
- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
Senior Customer Support Representative Company: Highmark Health Location: Springfield, IL Date Posted: 6/20/25, 4:33 AM Company : Highmark Inc. Job Description : GENERAL OVERVIEW: Provides new and...
Customer Service Representative
- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 10 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Rep(02995) - 139 Illini Blvd
- Sherman, IL (17 miles from Petersburg, IL)
- 13 days ago
- Sherman, IL (17 miles from Petersburg, IL)
- 13 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Retail Customer Service Associate
- Springfield, IL (20 miles from Petersburg, IL)
- 13 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 13 days ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
- Springfield, IL (20 miles from Petersburg, IL)
- 17 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 17 days ago
Customer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers....
Customer Service Quality Coach 12pm-9:30pm EST
- Springfield, IL (20 miles from Petersburg, IL)
- 18 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 18 days ago
The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers and Commercial Customers by providing daily operational call center support...
Customer Service Representative, Overnights
- Springfield, IL (20 miles from Petersburg, IL)
- 19 days ago
- Springfield, IL (20 miles from Petersburg, IL)
- 19 days ago
Store 4701303: 2120 N Dirksen Pkwy, Springfield, Illinois 62702 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Petersburg, IL
Moving to Petersburg, IL? Find some basic demographic data about Petersburg, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Petersburg, IL
Highest Education Level
Customer Service Representatives in Petersburg, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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