Customer Service Representative Jobs in Peoria, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a...
In PersonAt Bump Boxes, we are passionate about our mission: making Mom's life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of...
RemoteCustomer Service Representative (Part-Time)
- Dayton Freight
- East Peoria, IL (3 miles from Peoria, IL)
- 5 days ago
- East Peoria, IL (3 miles from Peoria, IL)
- 5 days ago
Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment...
In Person Part TimeOne (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns....
In PersonAirport Agent - Ramp and Customer Service
- ENVOY AIR INC.
- Peoria, IL
- 9 days ago
- Peoria, IL
- 9 days ago
Overview Come and work for Envoy Air, an American Airlines Group Company, at PIA and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...
In PersonCustomer Service Representative 4 Building Location - Peoria IL On-Site Daily Schedule 40 hrs/week. M-F on site. No overtime....
In PersonCustomer Service Representative RiverPlex
- Peoria Park District
- Peoria, IL (1 mile from Peoria, IL)
- 14 days ago
- Peoria, IL (1 mile from Peoria, IL)
- 14 days ago
Duties : Under the direct supervision of the Coordinator of Member Services, the Customer Service Representative RiverPlex, will be responsible for all functions at the front desk including but not...
In PersonCustomer Service Rep(09198) - 10408 N. Centerway Drive, Suite H
- Domino's
- Peoria, IL
- 14 days ago
- Peoria, IL
- 14 days ago
Join our team at Domino's Pizza in Peoria, United States, as a Customer Service Representative!...
In PersonService Representative....
In PersonStarting hiring pay at: $ 16.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide...
In PersonAs a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism....
In PersonCustomer Service Representative
- U-Haul
- Pekin, IL (10 miles from Peoria, IL)
- 23 days ago
- Pekin, IL (10 miles from Peoria, IL)
- 23 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonCustomer Service Rep(09197) - 2278 Washington Road
- Domino's Pizza
- Washington, IL (8 miles from Peoria, IL)
- 27 days ago
- Washington, IL (8 miles from Peoria, IL)
- 27 days ago
Company Description Job Description Domino's Pizza in Washington, United States is seeking a friendly and efficient Customer Service Representative to join our team at 2278 Washington Road....
In PersonYour Role... The Customer Care Representative will be expected to answer inbound customer phone calls and process inquieries via mail, fax, or Internet in a fast-paced call center. Currently, we...
In Person Part TimePosition Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...
In PersonDemographic Data for Peoria, IL
Moving to Peoria, IL? Find some basic demographic data about Peoria, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Peoria, IL
Highest Education Level
Customer Service Representatives in Peoria, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »