Customer Service Representative Jobs in Peoria, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Restaurant Customer Service Team Member
- East Peoria, IL (3 miles from Peoria, IL)
- 3 hours ago
- East Peoria, IL (3 miles from Peoria, IL)
- 3 hours ago
Pay: $15 to $17/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
Customer Service Associate - Temporary
- Peoria Heights, IL (3 miles from Peoria, IL)
- 11 hours ago
- Peoria Heights, IL (3 miles from Peoria, IL)
- 11 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Training Liaison (Rx Customer Service) Maui Jim Sunglasses - 3.5 Peoria, IL Job Details Full-time $21.50 an hour 21 hours ago Benefits Paid parental leave Health savings account AD&D insurance...
Training Liaison (Customer Service) Maui Jim Sunglasses - 3.5 Peoria, IL Job Details Full-time $21.50 an hour 21 hours ago Benefits Paid parental leave Health savings account AD&D insurance Paid...
Logistics Customer Service Representative
- Morton, IL (10 miles from Peoria, IL)
- 1 day ago
- Morton, IL (10 miles from Peoria, IL)
- 1 day ago
LOGISTICS CUSTOMER SERVICE REPRESENTATIVE IN Morton, IL, USA!...
Customer Service Representative, PT 1st Shift
- Washington, IL (8 miles from Peoria, IL)
- 1 day ago
- Washington, IL (8 miles from Peoria, IL)
- 1 day ago
- Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....
Security Officer Customer Service
- Mapleton, IL (10 miles from Peoria, IL)
- 2 days ago
- Mapleton, IL (10 miles from Peoria, IL)
- 2 days ago
Overview Allied Universal, North Americas leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and...
Customer Service Representative, PT 3rd Shift
- Bartonville, IL (6 miles from Peoria, IL)
- 2 days ago
- Bartonville, IL (6 miles from Peoria, IL)
- 2 days ago
Store 4701206: 1007 W Garfield Ave, Bartonville, Illinois 61607 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
CLUB Customer Service Outfitter - Full Time
- East Peoria, IL (3 miles from Peoria, IL)
- 2 days ago
- East Peoria, IL (3 miles from Peoria, IL)
- 2 days ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Opening Statement Client...
Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and...
Service Representative RiverPlex, will be responsible for all functions at the front desk including but not limited to: Enthusiastically greet all members/guests/staff upon entrance to the facility...
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
Pharmacy Customer Service Associate
- Peoria Heights, IL (3 miles from Peoria, IL)
- 6 days ago
- Peoria Heights, IL (3 miles from Peoria, IL)
- 6 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Experience Representative- Peoria International Airport - FULL TIME
- Peoria, IL
- 6 days ago
- Peoria, IL
- 6 days ago
Overview Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee...
Demographic Data for Peoria, IL
Moving to Peoria, IL? Find some basic demographic data about Peoria, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Peoria, IL
Highest Education Level
Customer Service Representatives in Peoria, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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