Customer Service Representative Jobs in Pekin, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Peoria Heights, IL (13 miles from Pekin, IL)
- 1 day ago
- Peoria Heights, IL (13 miles from Pekin, IL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Immediate Openings
- Peoria, IL (10 miles from Pekin, IL)
- 3 days ago
- Peoria, IL (10 miles from Pekin, IL)
- 3 days ago
APPLY HERE Responsibilities: Handle Inquiries: Respond to customer questions and provide detailed information about our products and services. Resolve Issues: Address and resolve customer...
Electrical Supply - Customer Service Representative
- Peoria, IL (10 miles from Pekin, IL)
- 5 days ago
- Peoria, IL (10 miles from Pekin, IL)
- 5 days ago
Customer Service Representative – Electrical Supply Peoria, IL At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!...
Customer Service Representative RiverPlex
- Peoria, IL (10 miles from Pekin, IL)
- 9 days ago
- Peoria, IL (10 miles from Pekin, IL)
- 9 days ago
Service Representative RiverPlex, will be responsible for all functions at the front desk including but not limited to: Enthusiastically greet all members/guests/staff upon entrance to the facility...
Customer Service Representative
- Peoria, IL (10 miles from Pekin, IL)
- 9 days ago
- Peoria, IL (10 miles from Pekin, IL)
- 9 days ago
Help at Home is hiring!** **We offer weekly pay between $18.00-$21.50 per hour ($18.50-$22.00/hr for Chicagoland area offices) and a generous incentive program up to $10,000* in bonuses per...
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Dunlap, IL (20 miles from Pekin, IL)
- 15 days ago
- Dunlap, IL (20 miles from Pekin, IL)
- 15 days ago
Store 4701427: 1514 W Hickory Grove Rd, Dunlap, Illinois 61525 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Peoria, IL (10 miles from Pekin, IL)
- 21 days ago
- Peoria, IL (10 miles from Pekin, IL)
- 21 days ago
CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business!...
Customer Service Representative, PT 2nd Shift
- Washington, IL (13 miles from Pekin, IL)
- 22 days ago
- Washington, IL (13 miles from Pekin, IL)
- 22 days ago
Store 4701410: 2279 Washington Rd, Washington, Illinois 61571 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative - Open Availability
- West Peoria, IL (11 miles from Pekin, IL)
- 22 days ago
- West Peoria, IL (11 miles from Pekin, IL)
- 22 days ago
Store 4700158: 3016 W Farmington Rd, West Peoria, Illinois 61604 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Associate - Temporary
- East Peoria, IL (12 miles from Pekin, IL)
- 23 days ago
- East Peoria, IL (12 miles from Pekin, IL)
- 23 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Blood Collection Staff Customer Service
- Peoria, IL (10 miles from Pekin, IL)
- 23 days ago
- Peoria, IL (10 miles from Pekin, IL)
- 23 days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Airport Agent - Ramp and Customer Service
- Peoria, IL (10 miles from Pekin, IL)
- 24 days ago
- Peoria, IL (10 miles from Pekin, IL)
- 24 days ago
Overview Come and work for Envoy Air, an American Airlines Group Company, at PIA and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...
Customer Service Representative
- Morton, IL (10 miles from Pekin, IL)
- 29 days ago
- Morton, IL (10 miles from Pekin, IL)
- 29 days ago
One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns....
Customer Service Representative, PT Evenings
- Peoria, IL (10 miles from Pekin, IL)
- 30+ days ago
- Peoria, IL (10 miles from Pekin, IL)
- 30+ days ago
Store 4701394: 5422 W Farmington Rd, Peoria, Illinois 61604 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Pekin, IL
Moving to Pekin, IL? Find some basic demographic data about Pekin, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Pekin, IL
Highest Education Level
Customer Service Representatives in Pekin, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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