Customer Service Representative Jobs in Normal, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Bloomington, IL (5 miles from Normal, IL)
- 2 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 2 days ago
Experience more with a career at COUNTRY Financial! We're excited you're interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our...
Overview Where Better Careers Begin! Massage Envy Bloomington Normal Do you have a passion for helping others? At the Massage Envy Bloomington Normal franchise, we support and inspire you to be...
Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the...
Store Customer Service Specialist (Shared-Multiple
- Bloomington, IL (5 miles from Normal, IL)
- 10 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 10 days ago
at The Sherwin-Williams Company in Bloomington, Illinois, United States Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Bloomington, IL (5 miles from Normal, IL)
- 11 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 11 days ago
A local medical equipment company is seeking a detail-oriented and proactive Customer Service Representative to assist with patient billing, collections, and account follow-up....
Store Customer Service Specialist (Shared-Multiple Locations)
- Normal, IL
- 13 days ago
- Normal, IL
- 13 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Store Customer Service Specialist (Shared-Multiple Locations)
- Bloomington, IL (5 miles from Normal, IL)
- 14 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 14 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative, PT Open Availability
- Bloomington, IL (5 miles from Normal, IL)
- 15 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 15 days ago
Store 4701407: 2412 S Main St, Bloomington, Illinois 61704 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Customer service representative
- Bloomington, IL (5 miles from Normal, IL)
- 17 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 17 days ago
Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With...
- Bloomington, IL (5 miles from Normal, IL)
- 18 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 18 days ago
A Customer Service Representative is responsible for engaging with customers on behalf of the company....
Store 4701414: 610 W Raab, Normal, Illinois 61761 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....
Computer Lab Customer Service Support Job no: 520414 Work type: On Campus Location: Normal, Illinois Title: Computer Lab Customer Service Support Employee Classification: Student Help Regular...
Text "2235" to ... to apply. Wage Range: Min: $16.55, Mid: $18.90, Max: $21.24 A Brief Overview The Customer Care Representative I provides information and offers creative solutions to callers...
- Bloomington, IL (5 miles from Normal, IL)
- 21 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 21 days ago
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
Demographic Data for Normal, IL
Moving to Normal, IL? Find some basic demographic data about Normal, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Normal, IL
Highest Education Level
Customer Service Representatives in Normal, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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