Customer Service Representative Jobs in Normal, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Illinois State University
- Normal, IL
- 5 days ago
- Normal, IL
- 5 days ago
Customer Service Representative Job no: 521902 Work type: On Campus Location: Normal, Illinois Title: Customer Service Representative Division Name: Finance and Planning Department: Parking & Transportation...
In PersonCustomer Service Representative
- Circle K
- Fairbury, IL (24 miles from Normal, IL)
- 7 days ago
- Fairbury, IL (24 miles from Normal, IL)
- 7 days ago
Store 4701433: 405 W Oak, Fairbury, Illinois 61739 Shift Availability Days & Evenings & Overnight Time Type Part time Customer Service Representative We want you to join our team as a Customer Service...
In PersonCustomer Service Representative
- Taylor Corporation
- Bloomington, IL (5 miles from Normal, IL)
- 8 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 8 days ago
Your Opportunity: Taylor Print Impressions is seeking a Customer Service Representative for our Bloomington, IL facility....
In PersonTeam Lead Customer Service (Part-Time)
- Follett Higher Education Group Inc
- Bloomington, IL (5 miles from Normal, IL)
- 8 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 8 days ago
at Follett Higher Education Group Inc in Bloomington, Illinois, United States Job Description Position Overview The Team Lead Customer Serviceworks closely with the Store Manager to coordinate the...
In Person Part TimeCustomer Service Representative - Part-Time
- Pacer International
- Normal, IL
- 21 days ago
- Normal, IL
- 21 days ago
What youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft...
In Person Part TimeCustomer Service Rep. - Bloomington, IL
- The Auto Club Group
- Bloomington, IL (5 miles from Normal, IL)
- 27 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 27 days ago
Automotive Services Claims Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who...
In PersonJob Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
In PersonAs a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development....
In PersonCustomer Service Rep(02801) - 2205 E. Oakland Ave.
- Domino's Pizza
- Bloomington, IL (5 miles from Normal, IL)
- 30+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 30+ days ago
Company Description Job Description Domino's Pizza in Bloomington, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 2205 E....
In PersonCustomer Service Representative
- Chestnut Health Systems
- Bloomington, IL (5 miles from Normal, IL)
- 30+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 30+ days ago
We take pride in offering high-quality integrated health care services and were looking for a friendly and organized person to join our team as a full-time Customer Service Representative....
In PersonSeasonal Customer Experience Representative- Bloomington Airport
- National Car Alamo
- Bloomington, IL (5 miles from Normal, IL)
- 45+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 45+ days ago
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers....
In Person TemporaryCustomer Service Representatives
- Pizza Hut
- Eureka, IL (20 miles from Normal, IL)
- 45+ days ago
- Eureka, IL (20 miles from Normal, IL)
- 45+ days ago
We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available....
In PersonBlood Collection Staff Customer Service
- American Red Cross
- Bloomington, IL (5 miles from Normal, IL)
- 45+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 45+ days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
In PersonCustomer Service Rep (02737) - 1514 W. Market St
- Domino's Pizza
- Bloomington, IL (5 miles from Normal, IL)
- 60+ days ago
- Bloomington, IL (5 miles from Normal, IL)
- 60+ days ago
Company Description Job Description Join our dynamic team as a Customer Service Representative at our Bloomington location!...
In PersonCustomer Service Rep(02812) - 1910 E College Ave.
- Domino's Pizza
- Normal, IL
- 60+ days ago
- Normal, IL
- 60+ days ago
Company Description Job Description Join our team as a Customer Service Representative at our 1910 E College Ave. location in Normal, United States!...
In PersonDemographic Data for Normal, IL
Moving to Normal, IL? Find some basic demographic data about Normal, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Normal, IL
Highest Education Level
Customer Service Representatives in Normal, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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