Customer Service Representative Jobs in Normal, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pay: $15 to $17/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
- Bloomington, IL (5 miles from Normal, IL)
- 1 day ago
- Bloomington, IL (5 miles from Normal, IL)
- 1 day ago
Overview COMPETITIVE PAY!!!! We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our...
Customer Service Representative, PT
- Bloomington, IL (5 miles from Normal, IL)
- 2 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 2 days ago
Store 4701210: 1210 W Market St, Bloomington, Illinois 61701 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Customer Service - Urgent Positions Available
- Bloomington, IL (5 miles from Normal, IL)
- 3 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 3 days ago
APPLY HERE Responsibilities: Handle Inquiries: Respond to customer questions and provide detailed information about our products and services. Resolve Issues: Address and resolve customer...
- Bloomington, IL (5 miles from Normal, IL)
- 3 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 3 days ago
We have an opportunity with a fortune 500 Insurance Company in Bloomington IL. This position requires the ability to multi-task, use multiple systems, and have professionalism with Agents on...
Service Representative at our manufacturing facility located in Normal, IL....
- Bloomington, IL (5 miles from Normal, IL)
- 9 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 9 days ago
Resolves service problems in a contact center environment (via phone, email or chat) with a focus on one-call resolution. Assesses client needs and advises on policy coverage and options....
Store 4701204: 309 Landmark Dr, Normal, Illinois 61761 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Bloomington, IL (5 miles from Normal, IL)
- 9 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 9 days ago
Store 4701421: 1206 N Towanda Barnes Rd, Bloomington, Illinois 61704 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Retail Customer Service Cashier
- Le Roy, IL (15 miles from Normal, IL)
- 11 days ago
- Le Roy, IL (15 miles from Normal, IL)
- 11 days ago
Req ID: 458895 Address: 505 S. Persimmon Dr. Leroy, IL, 61752 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Customer Service Rep(02801) - 2205 E. Oakland Ave.
- Bloomington, IL (5 miles from Normal, IL)
- 13 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 13 days ago
Company Description Job Description Customer Service Representatives with Domino's Pizza undertake a variety of duties....
- Bloomington, IL (5 miles from Normal, IL)
- 20 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 20 days ago
A Customer Service Representative is responsible for engaging with customers on behalf of the company....
Blood Collection Staff Customer Service
- Bloomington, IL (5 miles from Normal, IL)
- 20 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 20 days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Airport Agent - Ramp and Customer Service
- Bloomington, IL (5 miles from Normal, IL)
- 24 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 24 days ago
Overview Come and work for Envoy Air, an American Airlines Group Company, at BMI and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing...
Customer Service Representative, Full or Part Time
- Bloomington, IL (5 miles from Normal, IL)
- 26 days ago
- Bloomington, IL (5 miles from Normal, IL)
- 26 days ago
Store 4700129: 1903 W Market St, Bloomington, Illinois 61701 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Normal, IL
Moving to Normal, IL? Find some basic demographic data about Normal, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Normal, IL
Highest Education Level
Customer Service Representatives in Normal, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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