Customer Service Representative Jobs in Mount Vernon, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store 4700145: 100 Potomac Blvd, Mt Vernon, Illinois 62864 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Cashier / Customer Service Associate - Benton
- Benton, IL (20 miles from Mount Vernon, IL)
- 9 days ago
- Benton, IL (20 miles from Mount Vernon, IL)
- 9 days ago
Mach 1 Stores of Benton, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service...
Customer Service - Loan Specialist - 088
- Centralia, IL (19 miles from Mount Vernon, IL)
- 9 days ago
- Centralia, IL (19 miles from Mount Vernon, IL)
- 9 days ago
Customer Service - Loan Specialist - 088 Req #1778 330 E McCord St a, Centralia, IL 62801, USA Job Description Posted Wednesday, April 2, 2025 at 12:00 AM Hiring Immediately! For over 30 years,...
Cashier / Customer Service Associate - Mt Vernon
- Mount Vernon, IL
- 11 days ago
- Mount Vernon, IL
- 11 days ago
Join the Excitement at Mach 1 Stores! Earn $15.00-$15.50 per hour PLUS VACATION TIME and DISCOUNTS! Hey there, awesome job seekers! Have you ever dreamed of working in a lively, fast-paced...
Req ID: 459645 Address: 3101 S. 10th St. Mt. Vernon, IL, 62864 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Medical Equipment Customer Service Representative
- Mount Vernon, IL
- 17 days ago
- Mount Vernon, IL
- 17 days ago
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative, FT Overnights
- Benton, IL (20 miles from Mount Vernon, IL)
- 22 days ago
- Benton, IL (20 miles from Mount Vernon, IL)
- 22 days ago
Store 4701335: 920 W Main St, Benton, Illinois 62812 Availability - Shift/Days Full time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative – Electrical Supply Mt. Vernon, IL At Kirby Risk, a Customer Service Representative is a Multi-Faceted Role with Opportunities for Growth and Development!...
Retail Store Customer Service, Multi location
- Mount Vernon, IL
- 30+ days ago
- Mount Vernon, IL
- 30+ days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Rep(02950) - 320 S Elm
- Centralia, IL (19 miles from Mount Vernon, IL)
- 90+ days ago
- Centralia, IL (19 miles from Mount Vernon, IL)
- 90+ days ago
Qualified Customer service reps must have personality with people skills. Must be able to operate all equipment, stock ingredients from various areas of the store, prepare product, receive and...
Customer Service Rep(02915) - 321 N. Main Street
- Benton, IL (20 miles from Mount Vernon, IL)
- 90+ days ago
- Benton, IL (20 miles from Mount Vernon, IL)
- 90+ days ago
>Making Domino's high quality pizzas >Food and portion control >Hygiene and food safety >Food preparation >Taking customer orders and up selling >General cleaning duties
he Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and...
Customer Service Rep(02916) 1340 W Main STreet
- Salem, IL (22 miles from Mount Vernon, IL)
- 90+ days ago
- Salem, IL (22 miles from Mount Vernon, IL)
- 90+ days ago
Customer Service Representatives with Dominos Pizza undertake a variety of duties....
Demographic Data for Mount Vernon, IL
Moving to Mount Vernon, IL? Find some basic demographic data about Mount Vernon, IL below.
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Salary for Customer Service Representative Jobs in Mount Vernon, IL
Highest Education Level
Customer Service Representatives in Mount Vernon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Scanning
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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