Customer Service Representative Jobs in Metropolis, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Company Description Job Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Customer Service Representative
- Paducah, KY (13 miles from Metropolis, IL)
- 1 day ago
- Paducah, KY (13 miles from Metropolis, IL)
- 1 day ago
SUMMARY: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls....
Customer Service Rep(01488) - 3831 Clarks River Rd
- Paducah, KY (13 miles from Metropolis, IL)
- 2 days ago
- Paducah, KY (13 miles from Metropolis, IL)
- 2 days ago
Your primary job will be to answer the phone on the earliest ring possible after the Caller ID is activated. Greet the customer immediately as they enter the store with welcome to Domino's and...
Inside Sales and Customer Service
- Paducah, KY (13 miles from Metropolis, IL)
- 9 days ago
- Paducah, KY (13 miles from Metropolis, IL)
- 9 days ago
Summary Job title: Inside Sales and Customer Service Job ID: ... Department: Paducah - CED Location: KY-Paducah Description Summary: Were looking for someone whos passionate about putting the...
Marine Inside Sales/Customer Service Representative
- Paducah, KY (13 miles from Metropolis, IL)
- 13 days ago
- Paducah, KY (13 miles from Metropolis, IL)
- 13 days ago
Our client, a leader in marine products distribution, is seeking a Marine Inside Sales/Customer Service Representative to join their team....
Retail Customer Service Cashier
- Calvert City, KY (23 miles from Metropolis, IL)
- 22 days ago
- Calvert City, KY (23 miles from Metropolis, IL)
- 22 days ago
Req ID: 459846 Address: 2966 US Hwy 62 Calvert City, KY, 42029 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Retail Customer Service Associate
- Paducah, KY (13 miles from Metropolis, IL)
- 45+ days ago
- Paducah, KY (13 miles from Metropolis, IL)
- 45+ days ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Customer Service Rep(01386) - 2720 New Holt Rd
- Paducah, KY (13 miles from Metropolis, IL)
- 60+ days ago
- Paducah, KY (13 miles from Metropolis, IL)
- 60+ days ago
Company Description Job Description Your primary job will be to answer the phone on the earliest ring possible after the Caller ID is activated. Greet the customer immediately as they enter the...
- Paducah, KY (13 miles from Metropolis, IL)
- 60+ days ago
- Paducah, KY (13 miles from Metropolis, IL)
- 60+ days ago
Store - PADUCAH, KY Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
- Paducah, KY (13 miles from Metropolis, IL)
- 90+ days ago
- Paducah, KY (13 miles from Metropolis, IL)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Metropolis, IL
Moving to Metropolis, IL? Find some basic demographic data about Metropolis, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Metropolis, IL
Highest Education Level
Customer Service Representatives in Metropolis, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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