Customer Service Representative Jobs in Mattoon, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep + Warehouse-Industrial
- Montrose, IL (21 miles from Mattoon, IL)
- 2 hours ago
- Montrose, IL (21 miles from Mattoon, IL)
- 2 hours ago
Customer Service Rep + Warehouse-Industrial MONTROSE, IL 2 Months -- Temp to perm opportunity PAY RATE - $20.00 MON - FRI 7AM TO 4PM MUST HAVE COMPUTER SKILLS AND DATA ENTRY EXPERIENCE Job...
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Ready to do your best work? Interested in a minimum starting hourly rate of $15 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Retail Customer Service Cashier
- Greenup, IL (18 miles from Mattoon, IL)
- 18 days ago
- Greenup, IL (18 miles from Mattoon, IL)
- 18 days ago
Req ID: 463450 Address: 203 N Haughton HWY Greenup, IL, 62428 Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k)...
Cashier Customer Service Associate - Casey
- Casey, IL (23 miles from Mattoon, IL)
- 26 days ago
- Casey, IL (23 miles from Mattoon, IL)
- 26 days ago
Mach 1 Stores of Casey, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service...
Store 4701232: 1821 Dewitt Ave, Mattoon, Illinois 61938 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 4701232: 1821 Dewitt Ave, Mattoon, Illinois 61938 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Service Representative, you will be handling customer phone calls and orders, making the customers online shopping experience enjoyable....
Cashier / Customer Service Associate - Ttown
- Teutopolis, IL (23 miles from Mattoon, IL)
- 30+ days ago
- Teutopolis, IL (23 miles from Mattoon, IL)
- 30+ days ago
Join the Excitement at Mach 1 Stores! Are you ready to kickstart your career in a fun ad dynamic environment? Mach 1 Stores in Effingham/Teutopolis, Illinois, is searching for an Entry-Level...
Cashier / Customer Service Associate - Charleston
- Charleston, IL (10 miles from Mattoon, IL)
- 60+ days ago
- Charleston, IL (10 miles from Mattoon, IL)
- 60+ days ago
Ready for a wild ride into the world of convenience store stardom? Buckle up, buttercup, because Mach 1 Stores in Charleston, Illinois is about to make your dreams come true! Blast off with...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Demographic Data for Mattoon, IL
Moving to Mattoon, IL? Find some basic demographic data about Mattoon, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Mattoon, IL
Highest Education Level
Customer Service Representatives in Mattoon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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