Customer Service Representative Jobs in Mattoon, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
What You'll Do: As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and...
Customer Service Rep(09184)- 667 Lincoln Ave
- Charleston, IL (10 miles from Mattoon, IL)
- 2 days ago
- Charleston, IL (10 miles from Mattoon, IL)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Retail Customer Service Cashier
- Tuscola, IL (22 miles from Mattoon, IL)
- 2 days ago
- Tuscola, IL (22 miles from Mattoon, IL)
- 2 days ago
Req ID: 459459 Address: I-57, Exit 212 - NWC Tuscola, IL, 61953 Benefits: * $15.50 - $20.15 p/hr * Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off *...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Customer Service Rep + Warehouse-Industrial
- Montrose, IL (21 miles from Mattoon, IL)
- 5 days ago
- Montrose, IL (21 miles from Mattoon, IL)
- 5 days ago
Customer Service Rep + Warehouse-Industrial MONTROSE, IL 2 Months -- Temp to perm opportunity PAY RATE - $20.00 MON - FRI 7AM TO 4PM MUST HAVE COMPUTER SKILLS AND DATA ENTRY EXPERIENCE Job...
This position works closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. In this...
Customer Service Representative
- Oakland, IL (21 miles from Mattoon, IL)
- 14 days ago
- Oakland, IL (21 miles from Mattoon, IL)
- 14 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Ready to do your best work? Interested in a minimum starting hourly rate of $15 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Cashier Customer Service Associate - Casey
- Casey, IL (23 miles from Mattoon, IL)
- 30+ days ago
- Casey, IL (23 miles from Mattoon, IL)
- 30+ days ago
Mach 1 Stores of Casey, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service...
Store 4701232: 1821 Dewitt Ave, Mattoon, Illinois 61938 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Service Representative, you will be handling customer phone calls and orders, making the customers online shopping experience enjoyable....
Cashier / Customer Service Associate - Ttown
- Teutopolis, IL (23 miles from Mattoon, IL)
- 45+ days ago
- Teutopolis, IL (23 miles from Mattoon, IL)
- 45+ days ago
Join the Excitement at Mach 1 Stores! Are you ready to kickstart your career in a fun ad dynamic environment? Mach 1 Stores in Effingham/Teutopolis, Illinois, is searching for an Entry-Level...
Cashier / Customer Service Associate - Charleston
- Charleston, IL (10 miles from Mattoon, IL)
- 60+ days ago
- Charleston, IL (10 miles from Mattoon, IL)
- 60+ days ago
Ready for a wild ride into the world of convenience store stardom? Buckle up, buttercup, because Mach 1 Stores in Charleston, Illinois is about to make your dreams come true! Blast off with...
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Demographic Data for Mattoon, IL
Moving to Mattoon, IL? Find some basic demographic data about Mattoon, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mattoon, IL
Highest Education Level
Customer Service Representatives in Mattoon, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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