Customer Service Representative Jobs in Mason, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Blood Collection Staff Customer Service
- Effingham, IL (10 miles from Mason, IL)
- moments ago
- Effingham, IL (10 miles from Mason, IL)
- moments ago
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
Cashier Customer Service Associate - Banker Street 3rd
- Effingham, IL (10 miles from Mason, IL)
- 1 day ago
- Effingham, IL (10 miles from Mason, IL)
- 1 day ago
Join Our Team at Mach 1 Stores! Hey there, future superstar! Are you someone who loves meeting new people and making their day brighter? Do you want to be part of an awesome team at one of the...
Customer Service Rep + Warehouse-Industrial
- Montrose, IL (22 miles from Mason, IL)
- 2 days ago
- Montrose, IL (22 miles from Mason, IL)
- 2 days ago
Customer Service Rep + Warehouse-Industrial MONTROSE, IL 2 Months -- Temp to perm opportunity PAY RATE - $20.00 MON - FRI 7AM TO 4PM MUST HAVE COMPUTER SKILLS AND DATA ENTRY EXPERIENCE Job...
Cashier / Customer Service Associate - Lake Sara
- Effingham, IL (10 miles from Mason, IL)
- 15 days ago
- Effingham, IL (10 miles from Mason, IL)
- 15 days ago
Join the Team at Mach 1 Stores! Earn $15.00 - $16.00 PER HOUR with a cool 25-cent raise every 3 months in 2025! Get Paid Every Week! Hey there! Are you ready to dive into an awesome job at Mach 1...
Customer Service Representative, PT Evenings
- Newton, IL (23 miles from Mason, IL)
- 20 days ago
- Newton, IL (23 miles from Mason, IL)
- 20 days ago
Store 4701249: 103 W Jourdan Street, Newton, Illinois 62448 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT Weekends
- Newton, IL (23 miles from Mason, IL)
- 20 days ago
- Newton, IL (23 miles from Mason, IL)
- 20 days ago
Store 4701249: 103 W Jourdan Street, Newton, Illinois 62448 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service...
Client Services Associate (WM)
- Effingham, IL (10 miles from Mason, IL)
- 25 days ago
- Effingham, IL (10 miles from Mason, IL)
- 25 days ago
At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and...
- Vandalia, IL (24 miles from Mason, IL)
- 30+ days ago
- Vandalia, IL (24 miles from Mason, IL)
- 30+ days ago
The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly,...
Customer Service Representative
- Vandalia, IL (24 miles from Mason, IL)
- 30+ days ago
- Vandalia, IL (24 miles from Mason, IL)
- 30+ days ago
Store 4701227: 127 W Gallatin St, Vandalia, Illinois 62471 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Cashier / Customer Service Associate - Ttown
- Teutopolis, IL (15 miles from Mason, IL)
- 30+ days ago
- Teutopolis, IL (15 miles from Mason, IL)
- 30+ days ago
Join the Excitement at Mach 1 Stores! Are you ready to kickstart your career in a fun ad dynamic environment? Mach 1 Stores in Effingham/Teutopolis, Illinois, is searching for an Entry-Level...
- Flora, IL (21 miles from Mason, IL)
- 30+ days ago
- Flora, IL (21 miles from Mason, IL)
- 30+ days ago
Cargill Animal Nutrition is a global business that serves large-scale feed mill operators and retailers, as well as individual farmers. Our business has provided better nutrition for better lives...
Cashier Customer Service Associate - Vandalia
- Vandalia, IL (24 miles from Mason, IL)
- 45+ days ago
- Vandalia, IL (24 miles from Mason, IL)
- 45+ days ago
Join Our Team at Mach 1 Stores in Vandalia, Illinois! Hey there! Are you a people person and love helping others? Mach 1 Stores is on the lookout for an Entry-Level Customer Service Associate to...
Weekend Cashier / Customer Service Associate - Lake
- Effingham, IL (10 miles from Mason, IL)
- 60+ days ago
- Effingham, IL (10 miles from Mason, IL)
- 60+ days ago
JOIN THE LAKE LIFE CREW! $15.00 PER HOUR + WEEKEND FUN! Mach 1 Stores at LAKE SARA in Effingham is looking for WEEKEND WARRIORS to join our team as Entry-Level Customer Service Associates! Enjoy...
Cashier / Customer Service Associate - Banker Street
- Effingham, IL (10 miles from Mason, IL)
- 60+ days ago
- Effingham, IL (10 miles from Mason, IL)
- 60+ days ago
$15.00-15.50 per hour w/quarterly pay increases in 2025. We are needing a team member with flexible availability that is looking for long term employment! Mach 1 Stores on Banker Street in...
Cashier / Customer Service Associate - Flora
- Flora, IL (21 miles from Mason, IL)
- 90+ days ago
- Flora, IL (21 miles from Mason, IL)
- 90+ days ago
Mach 1 Stores of Flora, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service...
Demographic Data for Mason, IL
Moving to Mason, IL? Find some basic demographic data about Mason, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mason, IL
Highest Education Level
Customer Service Representatives in Mason, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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