Customer Service Representative Jobs in Lena, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Freeport, IL (10 miles from Lena, IL)
- 1 day ago
- Freeport, IL (10 miles from Lena, IL)
- 1 day ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
- Freeport, IL (10 miles from Lena, IL)
- 1 day ago
- Freeport, IL (10 miles from Lena, IL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Rep(02945) - 2545 IL State Route 26 South
- Freeport, IL (10 miles from Lena, IL)
- 2 days ago
- Freeport, IL (10 miles from Lena, IL)
- 2 days ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative
- Freeport, IL (10 miles from Lena, IL)
- 7 days ago
- Freeport, IL (10 miles from Lena, IL)
- 7 days ago
Customer Service Representative Job Poster : Jobs Skills:CustomerService | Location: Freeport, Illinois, United States Of America Views:2 Our Customer Service Representatives ensure that customers'...
Customer Service Representative
- Freeport, IL (10 miles from Lena, IL)
- 20 days ago
- Freeport, IL (10 miles from Lena, IL)
- 20 days ago
Store 4701439: 610 W South St, Freeport, Illinois 61032 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Associate - Temporary
- Monroe, WI (17 miles from Lena, IL)
- 30+ days ago
- Monroe, WI (17 miles from Lena, IL)
- 30+ days ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
- Monroe, WI (17 miles from Lena, IL)
- 45+ days ago
- Monroe, WI (17 miles from Lena, IL)
- 45+ days ago
Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Stop-N-Go 1525 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors, such...
Customer Service Representative, 2nd Shift Weekends
- Freeport, IL (10 miles from Lena, IL)
- 45+ days ago
- Freeport, IL (10 miles from Lena, IL)
- 45+ days ago
Galena Ave., Freeport, Illinois 61032 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....
Customer Service Representative, Overnights
- Freeport, IL (10 miles from Lena, IL)
- 45+ days ago
- Freeport, IL (10 miles from Lena, IL)
- 45+ days ago
Galena Ave., Freeport, Illinois 61032 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative....
Demographic Data for Lena, IL
Moving to Lena, IL? Find some basic demographic data about Lena, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Lena, IL
Highest Education Level
Customer Service Representatives in Lena, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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