Customer Service Representative Jobs in Hoffman Estates, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Waukegan, IL (21 miles from Hoffman Estates, IL)
- 7 days ago
- Waukegan, IL (21 miles from Hoffman Estates, IL)
- 7 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Sales Account Manager
- Waukegan, IL (21 miles from Hoffman Estates, IL)
- 14 days ago
- Waukegan, IL (21 miles from Hoffman Estates, IL)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Inside Sales-Reactivation Specialist
- Waukegan, IL (21 miles from Hoffman Estates, IL)
- 17 days ago
- Waukegan, IL (21 miles from Hoffman Estates, IL)
- 17 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Service Representative
- Round Lake Park, IL (12 miles from Hoffman Estates, IL)
- 6 hours ago
- Round Lake Park, IL (12 miles from Hoffman Estates, IL)
- 6 hours ago
Groot, a Waste Connection's company, has an immediate opening for a Customer Service Representative in Round Lake Park, Illinois Our priority is to make sure we hire professional customer service representatives...
Customer Service Rep(02942) 323 W Irving Park Rd
- Wood Dale, IL (16 miles from Hoffman Estates, IL)
- 8 hours ago
- Wood Dale, IL (16 miles from Hoffman Estates, IL)
- 8 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(02787) 837 S Lake St
- Mundelein, IL (9 miles from Hoffman Estates, IL)
- 8 hours ago
- Mundelein, IL (9 miles from Hoffman Estates, IL)
- 8 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative
- Deerfield, IL (14 miles from Hoffman Estates, IL)
- 13 hours ago
- Deerfield, IL (14 miles from Hoffman Estates, IL)
- 13 hours ago
Job Description We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative....
Remote Work- Deerfield, IL (14 miles from Hoffman Estates, IL)
- 1 day ago
- Deerfield, IL (14 miles from Hoffman Estates, IL)
- 1 day ago
Working at Freudenberg: We will wow your world! Responsibilities: Entry and processing of customer and sample orders accurately and efficiently. Interface with all Capol departments and/or outside...
Customer Service Rep(2723) - 574 W Army Trail Road
- Bloomingdale, IL (14 miles from Hoffman Estates, IL)
- 1 day ago
- Bloomingdale, IL (14 miles from Hoffman Estates, IL)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(02891) - 38973 Lewis Ave
- Beach Park, IL (22 miles from Hoffman Estates, IL)
- 1 day ago
- Beach Park, IL (22 miles from Hoffman Estates, IL)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(02778) - 308 W. Rollins Rd
- Round Lake Beach, IL (12 miles from Hoffman Estates, IL)
- 1 day ago
- Round Lake Beach, IL (12 miles from Hoffman Estates, IL)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Eyewear Customer Service/Sales Advisor
- Grayslake, IL (13 miles from Hoffman Estates, IL)
- 1 day ago
- Grayslake, IL (13 miles from Hoffman Estates, IL)
- 1 day ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
Customer Service Reprsentative
- Glen Ellyn, IL (21 miles from Hoffman Estates, IL)
- 1 day ago
- Glen Ellyn, IL (21 miles from Hoffman Estates, IL)
- 1 day ago
Store 4706700: 631 Roosevelt Rd, Glen Ellyn, Illinois 60137 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Associate - Nights/Weekends
- Morton Grove, IL (20 miles from Hoffman Estates, IL)
- 1 day ago
- Morton Grove, IL (20 miles from Hoffman Estates, IL)
- 1 day ago
Starting hiring pay at: $16 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great...
Customer Service Representative (Hybrid)
- Itasca, IL (14 miles from Hoffman Estates, IL)
- 2 days ago
- Itasca, IL (14 miles from Hoffman Estates, IL)
- 2 days ago
Adecco is currently assisting one of its clients in their search for a Hybrid Customer Service Representative in Itasca, IL!...
Demographic Data for Hoffman Estates, IL
Moving to Hoffman Estates, IL? Find some basic demographic data about Hoffman Estates, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Hoffman Estates, IL
Highest Education Level
Customer Service Representatives in Hoffman Estates, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »