Customer Service Representative Jobs in Highland Park, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Waukegan, IL (12 miles from Highland Park, IL)
- 7 days ago
- Waukegan, IL (12 miles from Highland Park, IL)
- 7 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Customer Sales Account Manager
- Waukegan, IL (12 miles from Highland Park, IL)
- 14 days ago
- Waukegan, IL (12 miles from Highland Park, IL)
- 14 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Inside Sales-Reactivation Specialist
- Waukegan, IL (12 miles from Highland Park, IL)
- 17 days ago
- Waukegan, IL (12 miles from Highland Park, IL)
- 17 days ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
- Hainesville, IL (16 miles from Highland Park, IL)
- 3 hours ago
- Hainesville, IL (16 miles from Highland Park, IL)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Mettawa, IL (4 miles from Highland Park, IL)
- 3 hours ago
- Mettawa, IL (4 miles from Highland Park, IL)
- 3 hours ago
Hybrid Training is 4 days in office 1 day remote in either Mettawa IL or Florham Park NJ (after training days will be flexible - 3 days in office and 2 days remote). Hours - 8:00am 4:30pm Must to...
Manager, Sales and Customer Service
- Skokie, IL (11 miles from Highland Park, IL)
- 3 hours ago
- Skokie, IL (11 miles from Highland Park, IL)
- 3 hours ago
Be part of an amazing story Macys is more than just a store. Were a story. One thats captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout...
- Chicago, IL (21 miles from Highland Park, IL)
- 3 hours ago
- Chicago, IL (21 miles from Highland Park, IL)
- 3 hours ago
Client Service Associate (Hybrid) Location: Chicago, IL or Charlotte, NC Description: The Client Service Associate partners with associates across Global Client Group to service clients...
CW-Sr Client Service Associate
- Chicago, IL (21 miles from Highland Park, IL)
- 3 hours ago
- Chicago, IL (21 miles from Highland Park, IL)
- 3 hours ago
Job Title: Client Service Associate Start Date: 23-Jun-2025 End Date: 01-Jul-2026 Location: Chicago Illinois 60606 United States Rate: $29/hr Position Summary The Client Service Associate partners...
Bilingual Customer Service Specialist (Spanish)
- Chicago, IL (21 miles from Highland Park, IL)
- 4 hours ago
- Chicago, IL (21 miles from Highland Park, IL)
- 4 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Email Responder
- Chicago, IL (21 miles from Highland Park, IL)
- 11 hours ago
- Chicago, IL (21 miles from Highland Park, IL)
- 11 hours ago
Customer Service Email Responder compensation: $25/hour Log in to the email queue, choose the oldest Shipping Status ticket. Select template Where's My Order?, insert tracking link, press Send....
Customer Service Rep(02716) -5008 N Pulaski Rd
- Chicago, IL (21 miles from Highland Park, IL)
- 11 hours ago
- Chicago, IL (21 miles from Highland Park, IL)
- 11 hours ago
Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we...
Customer Service Representative
- Round Lake Park, IL (18 miles from Highland Park, IL)
- 12 hours ago
- Round Lake Park, IL (18 miles from Highland Park, IL)
- 12 hours ago
Groot, a Waste Connection's company, has an immediate opening for a Customer Service Representative in Round Lake Park, Illinois Our priority is to make sure we hire professional customer service representatives...
Customer Service Rep(02942) 323 W Irving Park Rd
- Wood Dale, IL (17 miles from Highland Park, IL)
- 15 hours ago
- Wood Dale, IL (17 miles from Highland Park, IL)
- 15 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(02787) 837 S Lake St
- Mundelein, IL (13 miles from Highland Park, IL)
- 15 hours ago
- Mundelein, IL (13 miles from Highland Park, IL)
- 15 hours ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Rep(02985) - 5401 s. harlem ave
- Chicago, IL (21 miles from Highland Park, IL)
- 15 hours ago
- Chicago, IL (21 miles from Highland Park, IL)
- 15 hours ago
Company Description Job Description Deal directly with customer either by phone,or face to face. Have a memorized knowledge,know how to account,handle and resolve customer inquiries and...
Demographic Data for Highland Park, IL
Moving to Highland Park, IL? Find some basic demographic data about Highland Park, IL below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Highland Park, IL
Highest Education Level
Customer Service Representatives in Highland Park, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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