Customer Service Representative Jobs in Germantown, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Remote Customer Service Rep - Starting Monday, 8/4/2025
- Belleville, IL (22 miles from Germantown, IL)
- 2 days ago
- Belleville, IL (22 miles from Germantown, IL)
- 2 days ago
Come join our thriving team as a Remote Customer Service Representative!...
Remote WorkCustomer Service Salesperson - Highland, IL
- Highland, IL (14 miles from Germantown, IL)
- 3 days ago
- Highland, IL (14 miles from Germantown, IL)
- 3 days ago
Customer Service Salesperson - Highland, IL Description Responsible or involved in all service aspects of customers' orders, questions, problems, contracts, changes, and quotes to satisfy...
Customer Service Rep(02950) - 320 S Elm
- Centralia, IL (22 miles from Germantown, IL)
- 3 days ago
- Centralia, IL (22 miles from Germantown, IL)
- 3 days ago
Company Description Job Description About The Job Qualified Customer service reps must have personality with people skills. Must be able to operate all equipment, stock ingredients from various...
Customer Service Representative
- Glen Carbon, IL (24 miles from Germantown, IL)
- 6 days ago
- Glen Carbon, IL (24 miles from Germantown, IL)
- 6 days ago
Service Center Glen Carbon JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
Customer Service Representative
- Troy, IL (19 miles from Germantown, IL)
- 6 days ago
- Troy, IL (19 miles from Germantown, IL)
- 6 days ago
Store 4701359: 536 Edwardsville Rd, Troy, Illinois 62294 Availability - Shift/Days Part time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Collinsville, IL (23 miles from Germantown, IL)
- 8 days ago
- Collinsville, IL (23 miles from Germantown, IL)
- 8 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Collinsville, IL (23 miles from Germantown, IL)
- 8 days ago
- Collinsville, IL (23 miles from Germantown, IL)
- 8 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service - Donor Support Technician
- O Fallon, IL (17 miles from Germantown, IL)
- 8 days ago
- O Fallon, IL (17 miles from Germantown, IL)
- 8 days ago
The Opportunity Responsible for preparing the donor, donor area and equipment for the pheresis processors. You will report to the Assistant Center Manager. The Role Prepares the autopheresis...
Medical Screener - Reception Technician (Customer Service)
- O Fallon, IL (17 miles from Germantown, IL)
- 8 days ago
- O Fallon, IL (17 miles from Germantown, IL)
- 8 days ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Customer Service Sales Representative
- O Fallon, IL (17 miles from Germantown, IL)
- 10 days ago
- O Fallon, IL (17 miles from Germantown, IL)
- 10 days ago
6007 - O'Fallon - 1254 Central Park Drive, O'Fallon, Illinois, 62269 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic...
Customer Service Representative
- Carlyle, IL (14 miles from Germantown, IL)
- 10 days ago
- Carlyle, IL (14 miles from Germantown, IL)
- 10 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative - Employee Benefits
- Greenville, IL (23 miles from Germantown, IL)
- 11 days ago
- Greenville, IL (23 miles from Germantown, IL)
- 11 days ago
Company: Marsh McLennan Agency Description: Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people....
Customer Service Rep(02855) - 4996 Rte 159 Unit A Glen
- Glen Carbon, IL (24 miles from Germantown, IL)
- 13 days ago
- Glen Carbon, IL (24 miles from Germantown, IL)
- 13 days ago
Customer Service Representatives with Domino's Pizza undertake a variety of duties....
Customer Service Representative, Afternoons
- Maryville, IL (23 miles from Germantown, IL)
- 16 days ago
- Maryville, IL (23 miles from Germantown, IL)
- 16 days ago
Store 4701459: 6559 State Rte 162, Maryville, Illinois 62062 Availability - Shift/Days Day Shift - Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, FT Overnights
- Caseyville, IL (24 miles from Germantown, IL)
- 22 days ago
- Caseyville, IL (24 miles from Germantown, IL)
- 22 days ago
Store 4701345: 7900 N Illinois St, Caseyville, Illinois 62232 Availability - Shift/Days Full time Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Demographic Data for Germantown, IL
Moving to Germantown, IL? Find some basic demographic data about Germantown, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Germantown, IL
Highest Education Level
Customer Service Representatives in Germantown, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »