Customer Service Representative Jobs in Edwardsville, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative - PT
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 6 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 6 days ago
$14.75/hourMonthly Commission OpportunityShift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail...
Remote Customer Service Representative - Facility Maintenance Services
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 11 hours ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 11 hours ago
Remote Customer Service Representative - Facility Maintenance Services EOE StatementWe are an equal employment opportunity employer....
Remote Work- Shiloh, IL (17 miles from Edwardsville, IL)
- 22 hours ago
- Shiloh, IL (17 miles from Edwardsville, IL)
- 22 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Brecknrdg Hls, MO (24 miles from Edwardsville, IL)
- 1 day ago
- Brecknrdg Hls, MO (24 miles from Edwardsville, IL)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
Position Overview: We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team....
Customer Service Representative, PT Evenings
- Alton, IL (11 miles from Edwardsville, IL)
- 1 day ago
- Alton, IL (11 miles from Edwardsville, IL)
- 1 day ago
Store 4701342: 13 S Stanley Rd, Cottage Hills, Illinois 62018 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Alton, IL (11 miles from Edwardsville, IL)
- 1 day ago
- Alton, IL (11 miles from Edwardsville, IL)
- 1 day ago
Store 4701342: 13 S Stanley Rd, Cottage Hills, Illinois 62018 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Glen Carbon, IL (6 miles from Edwardsville, IL)
- 1 day ago
- Glen Carbon, IL (6 miles from Edwardsville, IL)
- 1 day ago
Service Center Glen Carbon JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting...
Customer Service Representative - Collections
- Clayton, MO (24 miles from Edwardsville, IL)
- 1 day ago
- Clayton, MO (24 miles from Edwardsville, IL)
- 1 day ago
About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people...
Remote WorkBi-Lingual (English/Spanish) Customer Service Representative
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
Company Description Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose...
Remote WorkSales Associate - Kansas City, MO - Sports Medicine
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
Work Flexibility: Field-based Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a...
Pharmacy Customer Service Associate
- Wood River, IL (7 miles from Edwardsville, IL)
- 2 days ago
- Wood River, IL (7 miles from Edwardsville, IL)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Shiloh, IL (17 miles from Edwardsville, IL)
- 2 days ago
- Shiloh, IL (17 miles from Edwardsville, IL)
- 2 days ago
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
Customer Service Representative, Overnights
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 3 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 3 days ago
Store 4701675: 3282 Jamieson Ave, Saint Louis, Missouri 63139 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Delivery Advocate
- Hazelwood, MO (24 miles from Edwardsville, IL)
- 3 days ago
- Hazelwood, MO (24 miles from Edwardsville, IL)
- 3 days ago
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and...
Demographic Data for Edwardsville, IL
Moving to Edwardsville, IL? Find some basic demographic data about Edwardsville, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Edwardsville, IL
Highest Education Level
Customer Service Representatives in Edwardsville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Order Entry
- Willingness To Learn
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Order Processing
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Customer Relations
- Stocking
- Telephone Skills
- Friendliness
- Listening
- High School Diploma
- Retail
- Military Background
- Driving
- Flexibility
- Spanish
- Multitasking
- Filing
- Reporting
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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