Customer Service Representative Jobs in Edwardsville, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Temporary
- Clayton, MO (24 miles from Edwardsville, IL)
- 9 hours ago
- Clayton, MO (24 miles from Edwardsville, IL)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Troy, IL (11 miles from Edwardsville, IL)
- 9 hours ago
- Troy, IL (11 miles from Edwardsville, IL)
- 9 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Account Representative
- Granite City, IL (12 miles from Edwardsville, IL)
- 15 hours ago
- Granite City, IL (12 miles from Edwardsville, IL)
- 15 hours ago
Ready to do your best work? Interested in a minimum starting hourly rate of $15.17 per hour - $17.85 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Customer Service Associate (Mail, Shipping, Receiving)
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 19 hours ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 19 hours ago
Customer Service Rep About the Role: As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work....
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 20 hours ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 20 hours ago
Kennelwood Pet Resorts is looking for a Customer Service Representative to be a part of a growing industry leader pet care business....
Customer Service - Donor Support Techician
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
Responsibilities: Responsible for preparing the donor, donor area and equipment for the pheresis process. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the...
Customer Service Test Center Administrator
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
About Us: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic...
Retail Customer Service Associate
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 1 day ago
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
- Brighton, IL (16 miles from Edwardsville, IL)
- 2 days ago
- Brighton, IL (16 miles from Edwardsville, IL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Clayton, MO (24 miles from Edwardsville, IL)
- 2 days ago
- Clayton, MO (24 miles from Edwardsville, IL)
- 2 days ago
About Working at Commerce Building a career here is more than just steps on a ladder. Its about helping people find financial safety and success, helping businesses thrive, and making sure people...
Customer Service Representative, Part Time Overnights
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
Store 4701630: 9998 Tesson Ferry Rd, St Louis, Missouri 63123 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Part Time Evenings and Overnights
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
Store 4701614: 3294 Telegraph Rd, St Louis, Missouri 63125 Shift Availability Flexible Availability Job Type Part time Customer Service Representative We want you to join our team as a Customer Service...
Customer Service Representative
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
- Saint Louis, MO (20 miles from Edwardsville, IL)
- 2 days ago
About Us BJK Peoples Health Centers is a Certified Community Behavioral Health Organization that provides comprehensive mental health services to children and adults in the northern and central...
- East Saint Louis, IL (18 miles from Edwardsville, IL)
- 2 days ago
- East Saint Louis, IL (18 miles from Edwardsville, IL)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Madison, IL (16 miles from Edwardsville, IL)
- 2 days ago
- Madison, IL (16 miles from Edwardsville, IL)
- 2 days ago
at Family Dollar in Madison, Illinois, United States Job Description We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties...
Demographic Data for Edwardsville, IL
Moving to Edwardsville, IL? Find some basic demographic data about Edwardsville, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Edwardsville, IL
Highest Education Level
Customer Service Representatives in Edwardsville, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Restocking
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Courteous
- Willingness To Learn
- Customer Satisfaction
- Loading & Unloading
- Inbound/Outbound Calling
- Discretion
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Decision Making
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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