Customer Service Representative Jobs in Dekalb, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Montgomery, IL (23 miles from Dekalb, IL)
- 2 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 2 days ago
We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much...
Store Customer Service Specialist
- North Aurora, IL (20 miles from Dekalb, IL)
- 2 days ago
- North Aurora, IL (20 miles from Dekalb, IL)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Rep(02908) - 135 N. Randall Rd
- Batavia, IL (20 miles from Dekalb, IL)
- 3 days ago
- Batavia, IL (20 miles from Dekalb, IL)
- 3 days ago
Company Description Job Description Customer Service Representative / Pizza Maker The following general description applies to all Customer Service Representatives....
Customer Service Representative, PT Overnights
- Montgomery, IL (23 miles from Dekalb, IL)
- 3 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 3 days ago
Store 4706876: 596 Montgomery Rd, Montgomery, Illinois 60538 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, PT 1st/2nd Shift
- Montgomery, IL (23 miles from Dekalb, IL)
- 3 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 3 days ago
Store 4706876: 596 Montgomery Rd, Montgomery, Illinois 60538 Availability - Shift/Days Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Pharmacy Customer Service Associate
- Montgomery, IL (23 miles from Dekalb, IL)
- 3 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Medical Screener - Reception Technician (Customer Service)
- Montgomery, IL (23 miles from Dekalb, IL)
- 8 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 8 days ago
Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. Job...
Customer Service Representative, PT 2nd Shift (6pm - Midnight)
- Rochelle, IL (16 miles from Dekalb, IL)
- 10 days ago
- Rochelle, IL (16 miles from Dekalb, IL)
- 10 days ago
Store 4701408: 1110 N Dement, Rochelle, Illinois 61068 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Support Representative
- Geneva, IL (20 miles from Dekalb, IL)
- 13 days ago
- Geneva, IL (20 miles from Dekalb, IL)
- 13 days ago
The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs....
Distribution Customer Service Representative
- North Aurora, IL (20 miles from Dekalb, IL)
- 13 days ago
- North Aurora, IL (20 miles from Dekalb, IL)
- 13 days ago
Overview The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt...
Bid/Contract Specialist - Customer Care
- Saint Charles, IL (22 miles from Dekalb, IL)
- 18 days ago
- Saint Charles, IL (22 miles from Dekalb, IL)
- 18 days ago
Since 1946, Clarke has served the public health mosquito control market providing products, services and solutions to partner with and support domestic and international governmental agencies that...
U-Box Customer Care Representative (CDL)
- Montgomery, IL (23 miles from Dekalb, IL)
- 24 days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 24 days ago
Compensation Range: $18.00 to $33.60 Hourly Location: 1854 Douglas Rd, Montgomery, Illinois 60538 United States of America Have you ever wished the open road could be your office? If so, then...
Customer Service Representative (Part-Time)
- Hampshire, IL (16 miles from Dekalb, IL)
- 26 days ago
- Hampshire, IL (16 miles from Dekalb, IL)
- 26 days ago
Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment...
Retail Customer Service Associate
- Montgomery, IL (23 miles from Dekalb, IL)
- 45+ days ago
- Montgomery, IL (23 miles from Dekalb, IL)
- 45+ days ago
... Want to make a lot of peoples day? Our Member Frontline Cashier Associates are the heart of our front end. You play a major role in how our members feel in the club and when they leave. You...
Demographic Data for Dekalb, IL
Moving to Dekalb, IL? Find some basic demographic data about Dekalb, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Dekalb, IL
Highest Education Level
Customer Service Representatives in Dekalb, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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