Customer Service Representative Jobs in Decatur, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Circle K
- Forsyth, IL (7 miles from Decatur, IL)
- 14 hours ago
- Forsyth, IL (7 miles from Decatur, IL)
- 14 hours ago
Store 4700045: 1315 Koester Dr, Forsyth, Illinois 62535 Shift Availability Days & Evenings Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative...
In PersonAramsco is always looking for dynamic and energetic team players to join our family of companies! Aramsco, a family of companies, is a leading solutions provider to specialty contractors across...
In PersonCustomer Support Representative - Decatur, IL ADM Carbohydrate Solutions This is a full time, nonexempt position This successful colleague will be responsible for providing world class customer...
In PersonCustomer Service Representative A Customer Service Representative requires strong dedication to providing a high level of service to our customers....
In PersonCustomer Service Rep(02803) - 1135 W. Wood
- Domino's Pizza
- Decatur, IL
- 60+ days ago
- Decatur, IL
- 60+ days ago
Company Description Job Description Join our team at Domino's Pizza in Decatur, United States, as a Customer Service Representative at our 1135 W. Wood location!...
In PersonCustomer Service Representative (02804) - 2504 N Water St
- Domino's Pizza
- Decatur, IL
- 60+ days ago
- Decatur, IL
- 60+ days ago
Company Description Job Description We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St)....
In PersonCustomer Service Rep(02805) - 1948 E. Eldorado St.
- Domino's Pizza
- Decatur, IL
- 90+ days ago
- Decatur, IL
- 90+ days ago
Company Description Job Description Join our dynamic team at Domino's Pizza in Decatur, United States, as a Customer Service Representative!...
In PersonRainstorm Car Wash Customer Service Representative
- Circle K Stores, Inc.
- Decatur, IL
- 90+ days ago
- Decatur, IL
- 90+ days ago
Store 4701809: 4795 Aldi Dr, Decatur, Illinois 62521 Shift Availability Flexible Availability Job Type Part time Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Responsible for greeting...
In PersonAt Kirby Risk Electrical Supply, our Customer Service Representatives play a vital role in helping customers get the products and solutions they need—on time, every time....
In PersonRestaurant Customer Service Team Member
- Jason's Deli
- Decatur, IL
- 90+ days ago
- Decatur, IL
- 90+ days ago
Pay: $10 to $15/hr + tips Jason's Deli is a family-owned business that has been enjoyed by its communities since 1976. At Jason's Deli, we work hard to ensure that our employees are rewarded with...
In PersonThe primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly,...
In PersonU-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
In PersonDemographic Data for Decatur, IL
Moving to Decatur, IL? Find some basic demographic data about Decatur, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Decatur, IL
Highest Education Level
Customer Service Representatives in Decatur, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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