Customer Service Representative Jobs in Castleton, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist (Shared-Multiple Locations)
- Princeton, IL (21 miles from Castleton, IL)
- 1 day ago
- Princeton, IL (21 miles from Castleton, IL)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Store Customer Service Specialist (Shared-Multiple Locations)
- Princeton, IL (21 miles from Castleton, IL)
- 2 days ago
- Princeton, IL (21 miles from Castleton, IL)
- 2 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Wyoming, IL (4 miles from Castleton, IL)
- 10 days ago
- Wyoming, IL (4 miles from Castleton, IL)
- 10 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Representative
- Dunlap, IL (19 miles from Castleton, IL)
- 13 days ago
- Dunlap, IL (19 miles from Castleton, IL)
- 13 days ago
Store 4701427: 1514 W Hickory Grove Rd, Dunlap, Illinois 61525 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Lot Attendant/Customer Service Rep - Part-time/Temporary
- Chillicothe, IL (17 miles from Castleton, IL)
- 22 days ago
- Chillicothe, IL (17 miles from Castleton, IL)
- 22 days ago
Equitable Services Inc. is seeking a motivated Part- time Lot Coordinator to join our Chillicothe, IL., team. In this role, you will be responsible for assisting with the post-repossession...
Parts Customer Service Representative
- Brimfield, IL (22 miles from Castleton, IL)
- 30+ days ago
- Brimfield, IL (22 miles from Castleton, IL)
- 30+ days ago
Seeking a Parts Customer Service Representative with experience in customer service and knowledge of heavy equipment service or manufacturing....
Customer Service Representative, PT Evenings
- Chillicothe, IL (17 miles from Castleton, IL)
- 30+ days ago
- Chillicothe, IL (17 miles from Castleton, IL)
- 30+ days ago
Store 4701229: 509 N 4th St, Chillicothe, Illinois 61523 Availability - Shift/Days Part time Evenings Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative
- Princeton, IL (21 miles from Castleton, IL)
- 45+ days ago
- Princeton, IL (21 miles from Castleton, IL)
- 45+ days ago
The Intake I (IQA) Associate will also assist with other duties such as outbound calls, monitoring/responding to inquiries in mailboxes and other duties as assigned by the leadership team....
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Castleton, IL
Highest Education Level
Customer Service Representatives in Castleton, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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