Customer Service Representative Jobs in Carbondale, IL
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Rep(02753) - 201 W Deyoung suite d
- Marion, IL (17 miles from Carbondale, IL)
- 10 hours ago
- Marion, IL (17 miles from Carbondale, IL)
- 10 hours ago
Company Description Job Description JOB REQUIREMENTS You must be 16 years of age or older. General job duties for all store team members Operate all equipment. Stock ingredients from delivery area...
Customer Service Rep(02912) - 820 S Park Ave.
- Herrin, IL (10 miles from Carbondale, IL)
- 11 hours ago
- Herrin, IL (10 miles from Carbondale, IL)
- 11 hours ago
Company Description Job Description Job Duties Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product Receive and process telephone...
Customer Service Rep(09181) - 1256 S. Washington
- Du Quoin, IL (19 miles from Carbondale, IL)
- 1 day ago
- Du Quoin, IL (19 miles from Carbondale, IL)
- 1 day ago
Making Domino's high quality pizzas>Food and portion control>Hygiene and food safety >Food preparation>Taking customer orders and up selling>General cleaning duties
Customer Service Associate - Temporary
- Murphysboro, IL (7 miles from Carbondale, IL)
- 7 days ago
- Murphysboro, IL (7 miles from Carbondale, IL)
- 7 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Full Time - Customer Service Associate - Tool Rental - Opening
- Carbondale, IL
- 13 days ago
- Carbondale, IL
- 13 days ago
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This...
Cashier / Customer Service Associate - Herrin 3rd
- Herrin, IL (10 miles from Carbondale, IL)
- 13 days ago
- Herrin, IL (10 miles from Carbondale, IL)
- 13 days ago
Mach 1 Stores of Herrin, Illinois is looking to hire an Entry-Level Customer Service Associate to greet customers and efficiently handle our store's operational duties. Are you a customer service...
Customer Service Rep(02915) - 321 N. Main Street
- Benton, IL (24 miles from Carbondale, IL)
- 14 days ago
- Benton, IL (24 miles from Carbondale, IL)
- 14 days ago
Company Description Job Description >Making Domino's high quality pizzas>Food and portion control>Hygiene and food safety >Food preparation>Taking customer orders and up selling>General cleaning...
Customer Service Representative, PT Weekends
- Herrin, IL (10 miles from Carbondale, IL)
- 15 days ago
- Herrin, IL (10 miles from Carbondale, IL)
- 15 days ago
Store 4701340: 817 N Park Ave, Herrin, Illinois 62948 Availability - Shift/Days Part time Flexible Availability Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative Salary $32,784.00 - $36,120.00 Annually Location On Campus Job Type Civil Service Job Number 202500328 Department Career Services-SIUC Opening Date 06/06/2025 Closing...
Company Description Job Description >Making Domino's high quality pizzas>Food and portion control>Hygiene and food safety >Food preparation>Taking customer orders and up selling>General cleaning...
- Herrin, IL (10 miles from Carbondale, IL)
- 26 days ago
- Herrin, IL (10 miles from Carbondale, IL)
- 26 days ago
Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and...
- Herrin, IL (10 miles from Carbondale, IL)
- 27 days ago
- Herrin, IL (10 miles from Carbondale, IL)
- 27 days ago
Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with...
Cashier / Customer Service Associate - West Frankfort
- West Frankfort, IL (19 miles from Carbondale, IL)
- 30+ days ago
- West Frankfort, IL (19 miles from Carbondale, IL)
- 30+ days ago
Ready for a wild ride into the world of convenience store stardom? Buckle up, buttercup, because Mach 1 Stores in West Frankfort, Illinois is about to make your dreams come true! Blast off with...
Store 4701592: 315 E Walnut St, Carbondale, Illinois 62901 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative...
Customer Service Representative, Overnights
- Murphysboro, IL (7 miles from Carbondale, IL)
- 30+ days ago
- Murphysboro, IL (7 miles from Carbondale, IL)
- 30+ days ago
Store 4701231: 923 N 14th St, Murphysboro, Illinois 62966 Availability - Shift/Days Overnight Shift Customer Service Representative We want you to join our team as a Customer Service Representative....
Demographic Data for Carbondale, IL
Moving to Carbondale, IL? Find some basic demographic data about Carbondale, IL below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Carbondale, IL
Highest Education Level
Customer Service Representatives in Carbondale, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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