Customer Service Representative Jobs in Antioch, IL

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 137 Jobs

Customer Advocate

  • Mundelein, IL (13 miles from Antioch, IL)
  • 30+ days ago
  • Mundelein, IL (13 miles from Antioch, IL)
  • 30+ days ago

Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...

FT Sales Associate

  • Kenosha, WI (17 miles from Antioch, IL)
  • 3 hours ago
  • Kenosha, WI (17 miles from Antioch, IL)
  • 3 hours ago

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...

Customer Service Associate

  • Lake Zurich, IL (17 miles from Antioch, IL)
  • 3 hours ago
  • Lake Zurich, IL (17 miles from Antioch, IL)
  • 3 hours ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Representative - Bilingual

  • Rochester, WI (21 miles from Antioch, IL)
  • 5 hours ago
  • Rochester, WI (21 miles from Antioch, IL)
  • 5 hours ago

Bilingual Customer Service Representative Pay from $23 to $28 pe r hour with significant growth and earning potential!...

Pharmacy Customer Service Associate

  • Arlington Heights, IL (24 miles from Antioch, IL)
  • 1 day ago
  • Arlington Heights, IL (24 miles from Antioch, IL)
  • 1 day ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Customer Service Rep(02837) 12 W Dundee Rd

  • Wheeling, IL (24 miles from Antioch, IL)
  • 1 day ago
  • Wheeling, IL (24 miles from Antioch, IL)
  • 1 day ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Rep(02751) - 646 Rte 173

  • Antioch, IL
  • 1 day ago
  • Antioch, IL
  • 1 day ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Representative

  • McHenry, IL (12 miles from Antioch, IL)
  • 1 day ago
  • McHenry, IL (12 miles from Antioch, IL)
  • 1 day ago

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....

Customer Service Representative (RSS)

  • Hoffman Estates, IL (20 miles from Antioch, IL)
  • 1 day ago
  • Hoffman Estates, IL (20 miles from Antioch, IL)
  • 1 day ago

Description Job Overview As a Resident Services Specialist, you'll be responsible for providing residents, board members, and vendors with information in response to inquiries, concerns and...

Customer Service/Sales

  • Lake Geneva, WI (21 miles from Antioch, IL)
  • 1 day ago
  • Lake Geneva, WI (21 miles from Antioch, IL)
  • 1 day ago

**Position Purpose:** Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about...

Customer Service Kwik Spirits

  • Kenosha, WI (17 miles from Antioch, IL)
  • 2 days ago
  • Kenosha, WI (17 miles from Antioch, IL)
  • 2 days ago

Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Spirits 528 Pay Range: $15.00 to $19.23 Shift: Variable Actual pay will be based on various factors,...

Customer Service - Pharma

  • Mettawa, IL (18 miles from Antioch, IL)
  • 2 days ago
  • Mettawa, IL (18 miles from Antioch, IL)
  • 2 days ago

Hybrid Training is 4 days in office 1 day remote in either Mettawa IL or Florham Park NJ (after training days will be flexible - 3 days in office and 2 days remote). Hours - 8:00am 4:30pm Must to...

Customer Service Representative

  • Round Lake Park, IL (8 miles from Antioch, IL)
  • 2 days ago
  • Round Lake Park, IL (8 miles from Antioch, IL)
  • 2 days ago

Groot, a Waste Connection's company, has an immediate opening for a Customer Service Representative in Round Lake Park, Illinois Our priority is to make sure we hire professional customer service representatives...

Customer Service Rep(02787) 837 S Lake St

  • Mundelein, IL (13 miles from Antioch, IL)
  • 2 days ago
  • Mundelein, IL (13 miles from Antioch, IL)
  • 2 days ago

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....

Customer Service Representative

  • Deerfield, IL (21 miles from Antioch, IL)
  • 2 days ago
  • Deerfield, IL (21 miles from Antioch, IL)
  • 2 days ago

Job Description We are looking for a dynamic and customer-focused individual to join our team as a Customer Service Representative....

Remote Work

Demographic Data for Antioch, IL

Moving to Antioch, IL? Find some basic demographic data about Antioch, IL below.


Local
National
24,086
561
Medium

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Service representative collaboration in Dynamics 365 Customer Service
Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...
Enhance representative productivity with Customer Service workspace
With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....
Enhance service representative productivity and personalization in Omnichannel for Customer Service
With Omnichannel for Customer Service, organizations can offer support across multiple channels and can engage multiple customers simultaneously through dedicated sessions. This feature ensures...

Title Synonyms

Users interested in this job title also searched for the following job titles


Salary for Customer Service Representative Jobs in Antioch, IL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Antioch, IL offer the following education background
Bachelor's Degree
31.0%
High School or GED
27.1%
Associate's Degree
16.2%
Vocational Degree or Certification
13.0%
Master's Degree
8.0%
Some College
2.9%
Some High School
1.0%
Doctorate Degree
0.9%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Antioch, IL
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



Customer Service Representative Related Career Advice Articles

How to become a CSR
How to Become a Customer Service Representative

Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.

Read article »
live chat agent at desk
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?

Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.

Read article »