Customer Service Representative Jobs in Pocatello, ID
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative 1, College and Career Readiness - College of Technology (7611)
- Pocatello, ID
- 3 days ago
- Pocatello, ID
- 3 days ago
Customer Service Representative 1, College and Career Readiness - College of Technology (7611) Pocatello - Main Institution Information Idaho State University, established in 1901, is a Carnegie-classified...
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Ready to do your best work? Interested in a minimum starting hourly rate of $13.01 per hour - $15.30 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are...
Bilingual Customer Service Specialist (Spanish)
- Chubbuck, ID (12 miles from Pocatello, ID)
- 18 days ago
- Chubbuck, ID (12 miles from Pocatello, ID)
- 18 days ago
at Sherwin-Williams in Chubbuck, Idaho, United States Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions...
Bilingual Customer Service Specialist (Spanish)
- Chubbuck, ID (12 miles from Pocatello, ID)
- 18 days ago
- Chubbuck, ID (12 miles from Pocatello, ID)
- 18 days ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative (Loan Consultant II)
- Pocatello, ID
- 26 days ago
- Pocatello, ID
- 26 days ago
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and...
- Chubbuck, ID (12 miles from Pocatello, ID)
- 30+ days ago
- Chubbuck, ID (12 miles from Pocatello, ID)
- 30+ days ago
+ Models and delivers a distinctive and delightful customer experience. + Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout...
Does this position interest you? You should apply even if you dont match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're...
Member Service Representative II-Pocatello (Bilingual-Spanish preferred)
- Pocatello, ID
- 90+ days ago
- Pocatello, ID
- 90+ days ago
Connections Credit Union is looking for a full-time Member Service Representative II (Teller) with financial experience and/or strong cash handling experience for our Pocatello, ID branch. This...
- Chubbuck, ID (12 miles from Pocatello, ID)
- 90+ days ago
- Chubbuck, ID (12 miles from Pocatello, ID)
- 90+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Demographic Data for Pocatello, ID
Moving to Pocatello, ID? Find some basic demographic data about Pocatello, ID below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Pocatello, ID
Highest Education Level
Customer Service Representatives in Pocatello, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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