Customer Service Representative Remote & Hybrid Only Jobs in District of Columbia
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Manager, Claims Intake Customer Service
- Genworth Financial
- Washington, DC
- 10 hours ago
- Washington, DC
- 10 hours ago
The position carries full supervisory responsibilities, with the individual expected to effectively manage a team of non-exempt Customer Service Representatives (CSRs)....
RemoteCustomer Success Specialist with Coffee Experience
- Jobgether
- Washington, DC
- 4 days ago
- Washington, DC
- 4 days ago
Customer Success Specialist with Coffee Experience This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Specialist with Coffee...
Remoteun customer service/dispatcher compensation: N/A employment type: experience level: mid level job title: customer service Job Summary: We are currently seeking a highly organized and...
Remote Part TimeCustomer Support Representative I
- Patriot Software, LLC
- Washington, DC
- 11 days ago
- Washington, DC
- 11 days ago
Let Us Introduce Ourselves We're Patriot Software - a remote-first, product-led tech company on a mission to make accounting and payroll fast, simple, and affordable for millions of American...
RemoteManager, Claims Customer Service
- Genworth Financial
- Washington, DC
- 12 days ago
- Washington, DC
- 12 days ago
In this role, you will lead a team of non-exempt Senior Customer Service Representatives (CSRs), building a high-performing and engaged service culture that delivers consistent, high-quality experiences...
RemoteSeasonal Customer Support Representative
- Great Minds
- Washington, DC
- 14 days ago
- Washington, DC
- 14 days ago
Who We Are Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to...
Remote TemporaryCustomer Service Representative (Remote)
- ABC Legal Services
- Washington, DC
- 16 days ago
- Washington, DC
- 16 days ago
center experience assisting customers over the phone Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel and Word, PDF Editor and phone systems preferred Document...
Remote Full TimeAdvisor 1, Car Care Customer Service & Sales
- LE001 AAA Club Alliance Inc.
- Washington, DC
- 45+ days ago
- Washington, DC
- 45+ days ago
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Advisor 1, Car Care Customer Service & Sales for...
RemoteRemote Customer Service Representative
- Conduent Incorporated
- Washington, DC
- 90+ days ago
- Washington, DC
- 90+ days ago
Preferred Qualifications : 1+ years of previous call center experience Looking for more information? Were happy to help....
RemoteDemographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in District of Columbia
Highest Education Level
Customer Service Representatives in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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