Customer Service Representative Jobs in Washington, DC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
- Cherrydale Vet Clinic
- Arlington, VA (4 miles from Washington, DC)
- 11 days ago
- Cherrydale Vet Clinic
- Arlington, VA (4 miles from Washington, DC)
- 11 days ago
Cherrydale Veterinary Clinic (CVC) in Arlington, VA is in search of a Front Desk Team Member. Full time front desk team member needed in our small but busy full service animal practice in...
Customer Service Specialist - TS/SCI with Poly
- Annapolis Junction, MD (20 miles from Washington, DC)
- 5 days ago
- Annapolis Junction, MD (20 miles from Washington, DC)
- 5 days ago
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None...
Customer Service Representative- Fair Lakes 0441
- Fairfax, VA (22 miles from Washington, DC)
- moments ago
- Fairfax, VA (22 miles from Washington, DC)
- moments ago
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in...
Remote Customer Service Representative
- Arlington, VA (3 miles from Washington, DC)
- 1 hour ago
- Arlington, VA (3 miles from Washington, DC)
- 1 hour ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkSpanish Bilingual Remote Customer Service Representative
- Arlington, VA (3 miles from Washington, DC)
- 1 hour ago
- Arlington, VA (3 miles from Washington, DC)
- 1 hour ago
We are hiring Remote Customer Service Representatives to join our elite teams....
Remote WorkCustomer Service Representative
- Berwyn Heights, MD (9 miles from Washington, DC)
- 2 hours ago
- Berwyn Heights, MD (9 miles from Washington, DC)
- 2 hours ago
Return to Job Search Customer Service Representative Are you a people person? Do you love helping others?...
Sales & Customer Service Associate - Part Time
- Arlington, VA (3 miles from Washington, DC)
- 9 hours ago
- Arlington, VA (3 miles from Washington, DC)
- 9 hours ago
Overview Now hiring passionate, skilled, amazing sales and customer service team members - JUST LIKE YOU! Are you good at people intelligence? Do you know how to help someone feel understood and...
Sales & Customer Service Associate - Full Time
- Rockville, MD (14 miles from Washington, DC)
- 9 hours ago
- Rockville, MD (14 miles from Washington, DC)
- 9 hours ago
Overview Now hiring passionate, skilled, amazing sales and customer service team members - JUST LIKE YOU! Are you good at people intelligence? Do you know how to help someone feel understood and...
Job Title: Federal Account Liaison- Vaccines Location : Us Remote/Field About the Job This role serves as a liaison between home office-based departments (Internal Sales, Medical Affairs,...
Remote WorkBilingual Customer Service Specialist (Spanish)
- Falls Church, VA (6 miles from Washington, DC)
- 17 hours ago
- Falls Church, VA (6 miles from Washington, DC)
- 17 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Rep(06115) - 350 Fortune Terrace
- Rockville, MD (14 miles from Washington, DC)
- 1 day ago
- Rockville, MD (14 miles from Washington, DC)
- 1 day ago
You'll find our Customer Service Representative jobs offer you more....
Customer Service Rep(06067) - 15530 Old Columbia Pike
- Burtonsville, MD (15 miles from Washington, DC)
- 1 day ago
- Burtonsville, MD (15 miles from Washington, DC)
- 1 day ago
You'll find our Customer Service Representative jobs offer you more....
Eyewear Customer Service/Sales Advisor Part Time
- Reston, VA (17 miles from Washington, DC)
- 2 days ago
- Reston, VA (17 miles from Washington, DC)
- 2 days ago
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
About the role See yourself starting a new career journey? As an Eyewear Consultant for MyEyeDr. you play an essential role by providing personalized eyecare through supporting your trusted...
DMV Customer Service Center Work Leader - #04133 Arlington Metro at Virginia Sq. CSC
- Arlington, VA (3 miles from Washington, DC)
- 2 days ago
- Arlington, VA (3 miles from Washington, DC)
- 2 days ago
Title: DMV Customer Service Center Work Leader - #04133 Arlington Metro at Virginia Sq. CSC State Role Title: Admin and Office Spec III Hiring Range: $53, 038 - Commensurate with DMV Experience...
Demographic Data for Washington, DC
Moving to Washington, DC? Find some basic demographic data about Washington, DC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Washington, DC
Highest Education Level
Customer Service Representatives in Washington, DC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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