Customer Service Representative Jobs in Waterbury, CT
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Agent ( Licensed P & C )
- Horton International, LLC
- Farmington, CT (16 miles from Waterbury, CT)
- 1 day ago
- Horton International, LLC
- Farmington, CT (16 miles from Waterbury, CT)
- 1 day ago
Help Build a Customer Experience Powerhouse in Farmington This is a ground-floor opportunity to help launch and define the client service culture at a fast-growing, nationally ranked insurance...
Customer Relations Specialist/ Office Admin
- East Haven, CT (21 miles from Waterbury, CT)
- 1 day ago
- East Haven, CT (21 miles from Waterbury, CT)
- 1 day ago
Overview Connecticut Pest Elimination is a full-service Pest Control company servicing both businesses and residences throughout the state of Connecticut. We offer great home protection plans to...
Part Time Customer Service Representative $17 hourly
- Orange, CT (19 miles from Waterbury, CT)
- 1 day ago
- Orange, CT (19 miles from Waterbury, CT)
- 1 day ago
Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product...
Customer Service Rep/Car Wash Attendant
- West Hartford, CT (20 miles from Waterbury, CT)
- 2 days ago
- West Hartford, CT (20 miles from Waterbury, CT)
- 2 days ago
Job Details Job Location CW4085 Car Wash - West Hartford - West Hartford, CT Description Car Wash Employees Wanted!!! Mr. Sparkle is currently looking for qualified employees to work in our Car...
- Milford, CT (24 miles from Waterbury, CT)
- 2 days ago
- Milford, CT (24 miles from Waterbury, CT)
- 2 days ago
Our Customer Service Representatives work in one of our fast paced and energetic Customer Contact Centers and have the opportunity to directly interact with our valued customers every day....
Customer Service Representative
- Branford, CT (23 miles from Waterbury, CT)
- 3 days ago
- Branford, CT (23 miles from Waterbury, CT)
- 3 days ago
The Customer Service Representative (CSR) is the primary point of contact for customers, handling communications between customers, coworkers, and various departments within the company....
- Rocky Hill, CT (20 miles from Waterbury, CT)
- 3 days ago
- Rocky Hill, CT (20 miles from Waterbury, CT)
- 3 days ago
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state...
GreenDrop Customer Service Attendant
- Wethersfield, CT (22 miles from Waterbury, CT)
- 3 days ago
- Wethersfield, CT (22 miles from Waterbury, CT)
- 3 days ago
GreenDrop Attendant** **Who we are:** GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit...
Customer Service Representative
- Naugatuck, CT (4 miles from Waterbury, CT)
- 3 days ago
- Naugatuck, CT (4 miles from Waterbury, CT)
- 3 days ago
.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Sales Associate - Connecticut - Sports Medicine
- Wethersfield, CT (22 miles from Waterbury, CT)
- 3 days ago
- Wethersfield, CT (22 miles from Waterbury, CT)
- 3 days ago
The company Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of...
What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase....
Retail Customer Service Associate Part Time
- West Hartford, CT (20 miles from Waterbury, CT)
- 3 days ago
- West Hartford, CT (20 miles from Waterbury, CT)
- 3 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Orange, CT (19 miles from Waterbury, CT)
- 3 days ago
- Orange, CT (19 miles from Waterbury, CT)
- 3 days ago
Overview Connecticut Pest Elimination is a full-service Pest Control company servicing both businesses and residences throughout the state of Connecticut. We offer great home protection plans to...
Client Service Associate (Southbury, CT)
- Southbury, CT (11 miles from Waterbury, CT)
- 3 days ago
- Southbury, CT (11 miles from Waterbury, CT)
- 3 days ago
Who We Are: Oppenheimer & Co. Inc. (Oppenheimer) is a leading middle-market investment bank and full service broker-dealer. With roots tracing back to 1881, the Company is engaged in a broad range...
Lead Services Specialist 1 - Customer Service Management
- Stratford, CT (22 miles from Waterbury, CT)
- 3 days ago
- Stratford, CT (22 miles from Waterbury, CT)
- 3 days ago
Job Description Summary The T700 / T408 turboshaft engine Military Field Service Representative will provide on-site support to Sikorsky in Stratford, CT and GE acting as a liaison supporting...
Demographic Data for Waterbury, CT
Moving to Waterbury, CT? Find some basic demographic data about Waterbury, CT below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Waterbury, CT
Highest Education Level
Customer Service Representatives in Waterbury, CT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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